What are the responsibilities and job description for the Customer Service Representative II position at NVA?
Description & Requirements
Moore Lane Veterinary Hospital is seeking an experienced and exceptional customer service representative to join our growing team. We are a 24/7/365 hospital with decades of history in the Billings community. If you are looking to join a legacy that's never stopped, you may be the right fit for this role. The role we are looking for:
Provides excellent and expeditious client experience; greets clients, responds to questions; processes incoming and outgoing patients, and handles billing and payments. Answers phone calls, which may involve answering moderately complex questions, initial triage of patient needs including emergent cases, and scheduling appointments. Handles incoming and outgoing mail and e-mail. Monitors client waiting area to ensure cleanliness. Documents and maintains client information, service data and other pertinent information within practice management software. Escalates complex matters to senior staff. Minimum of 3 years customer service experience required. Weekends and evenings required.