What are the responsibilities and job description for the Client Services Representative position at NVA?
Description & Requirements
We are looking for a part or full time energetic and friendly receptionist who loves pets and their parents as much as we do. We are a friendly, small animal hospital looking for someone who has client service experience in an animal hospital. If you love to interact with clients, eat and work in a fun family atmosphere then this is the place for you.
Requirements:
- Ability to work mornings, evenings and weekends
- Customer/client service experience (preferred)
- Ability to work at a computer for long periods of time
- Clear communication
- Efficient in multi-tasking
- Love for the animals and the people who love them
- We are an equal opportunity employer
Primary responsibilities include:
- Scheduling appointments and future appointments
- Using Avimark (PIMS) to document client interaction and communications
- Communicate effectively with the hospital manager, technician, kennel and DVM staff on all items related to patient/clients
- Greet clients and check them in for appointments
- Checking out clients when appointments are completed
- Responding to messages through multiple hospital platforms
- Communicate with local specialty hospitals as needed
- Give out lots of treats, compliments and pets to our furry friends who come to visit us