What are the responsibilities and job description for the Client Services Representative position at NVA?
Description & Requirements
Customer Service Representative (CSR)
Company: Sahuaro Vista Veterinary Clinic
Location: Tucson/Oro Valley, AZ
Job Type: Full-Time / Part-Time
Experience: Previous veterinary or medical front desk experience preferred, but excellent customer service experience is a must!
About Us
At Sahuaro Vista Veterinary Clinic, we believe that an exceptional client experience starts with an empowered, appreciated team. As the first and last face our clients see, our Customer Service Representatives are the heartbeat of our hospital. If you love working with people and pets, thrive in a fast-paced environment, and want to be part of a culture where your hard work is celebrated, we want you on our team!
Why Join the Sahuaro Vista Family?
We set ourselves apart by investing heavily in our workplace culture, ensuring our front-of-house team feels entirely supported by leadership and medical staff alike.
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A Culture of Appreciation: From regular 1:1 check-ins to staff appreciation initiatives, we prioritize a positive, respectful environment where you are never just a number.
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A Truly Collaborative Team: We pride ourselves on strong communication and mutual respect between our front desk and our medical team.
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Professional Growth: We provide comprehensive training and love supporting our team members as they develop their professional skills.
What You'll Do
As a CSR, you are the ultimate multi-tasker and the bridge between our clients and medical staff. Your daily impact will include:
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Welcoming clients and their pets with a warm, empathetic, and professional demeanor.
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Managing a multi-line phone system—answering questions, scheduling appointments, and routing messages accurately.
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Checking clients in and out, managing invoices, processing payments, and accurately balancing a daily drawer.
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Maintaining clear, concise, and professional communication via phone, email, and text platforms.
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Assisting clients with pharmacy pickups, prescription food orders, and basic preventative care inquiries.
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Managing and updating electronic medical records with high attention to detail.
What We Are Looking For
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Experience: Exceptional customer service experience is required. Previous experience in a veterinary hospital or medical office is a major plus.
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Skills: Strong multitasking abilities, comfortable learning new software, and a solid knack for problem-solving.
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Mindset: An empathetic, positive attitude. You should genuinely enjoy helping people and thrive in a collaborative team setting.
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Communication: Excellent verbal and written communication skills, with the ability to stay calm and compassionate under pressure.
Benefits & Compensation
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Competitive hourly pay (commensurate with experience).
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Comprehensive health, dental, and vision insurance.
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Paid Time Off (PTO) and holiday pay.
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Generous personal pet care discounts.
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Ongoing training and professional development.