What are the responsibilities and job description for the Client Services Representative position at NVA?
Description & Requirements
Provides excellent and expeditious client experience; greets clients, responds to questions; processes incoming and outgoing patients, and handles payments. Answers phone calls, which may involve answering questions, screening for service needs, and scheduling appointments. Handles incoming and outgoing mail and e-mail. Monitors client waiting area to ensure cleanliness. Documents and maintains client information, service data and other pertinent information within practice management software. Escalates complex matters to senior staff. Minimum of 1 year related experience required.
Why You’ll Love It Here
- Well-Rounded Medicine: Wellness, diagnostics, surgery, and laser therapy
- Modern Equipment: Digital full body & dental radiographs, in-house diagnostics
- Supportive Team: Collaborative, family-like culture that values growth
- Positive Environment: Team building and open communication
- Make an Impact: Build relationships with clients and truly make a difference
What We’re Looking For
- 1 years of customer service, plus veterinary experience
- Strong professional skills and attention to detail
- Ability to stay calm and efficient in a fast-paced environment
- Positive, team-oriented mindset
- Passion for patient care and continued growth
Schedule
- Part-time
- Monday-Friday: 645am–7pm
- Rotating Saturdays: 730am–2pm
What We Offer
- Pay Range: $15–$17/hour, based on experience
- Full Time benefits eligibility:
- Health, dental, and vision insurance
- Free mental health benefit options
- 401(k) with company match
- Competitive PTO plan paid holiday
- Employee pet discount
If you’re looking for a team where you can be supported, grow your skills, and enjoy coming to work each day—we’d love to connect.
Salary : $15 - $17