What are the responsibilities and job description for the Client Services Representative position at NVA?
Description & Requirements
CSR – Client Services Representative – Chambersburg PA
Job Summary
A Client Service Representative (CSR) will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. They’re patient, empathetic, passionately communicative, and they have a love to genuinely help people and their pets. The CSR ensures excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.
Job Duties and Responsibilities
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Receive and place calls to clients for the purpose of scheduling
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Prioritize multiple tasks in a calm, organized manner
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Maintain proper documentation through client and pet records, i.e. referral documentation, previous medical history received, etc
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Assist all clients by providing necessary instructions, information, and invoices, dispensing prescription items per the veterinarian’s instructions, and scheduling all future appointments
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Utilize hospital computer systems to document medical records and communicate with clients and teammates
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Manage the financial needs of the hospital by maintaining accurate balances through a collection of client transactions, following all cash and credit card handling procedures, and following proper opening and closing procedures
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Excellent customer service skills and an exceptional level of communication in a professional manner
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Advocate for pets through client education on preventative care, pet health needs, treatment recommendations, and all other hospital services/procedures
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Maintain a positive attitude in all interactions with clients, pets, and other teammates
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Demonstrate ability to show empathy toward clients and treat pets with compassion and respect
Qualifications:
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Utilizing standard office/business equipment
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Knowledge of veterinary medical terminology and procedures
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Flexible schedule, including some weekend and holiday shifts
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Ability to work independently on assigned tasks as well as to accept direction on given assignments
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Must possess strong verbal and written communication skills, good judgment, and the ability to manage stressful situations
Skills:
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Proficient computer skills and ability to learn veterinary practice management software
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Detail-oriented
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Ability to handle stressful situations
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Must be organized and display strong communication skills