What are the responsibilities and job description for the Client Services Lead position at NVA?
Description & Requirements
Sunset Veterinary Clinic is a small animal clinic with a loyal client base. We have been in business since 1996 and moved into our new facility in 2014. Sunset is a 3-doctor practice. We are a close team operating in a professional, yet fun and compassionate environment. We believe in investing in our team. By advancing our staff’s knowledge and skills, we can improve the quality of care for our patients.
Workplace perks include flexible schedules, food and coffee, modern facilities and equipment, and more. Our entire team works together, and we take great pride in maintaining a clean and sanitized facility for our patients, our clients, and our staff.
Expected working hours would be between 35-40 a week, including rotating weekend shifts. Each employee has a set day off during the week to help balance weekend hours. We are open Mon-Fri 7:30a-6p and Sat 8a-12p. Experience is preferred, but each employee will go through a detailed and structured training process.
Full-Time employee benefits include paid holidays and vacation time, employee discounts, continuing education, health insurance, mental wellness programs, 401K, cell phone discounts, and many more. Compensation is based on experience and is competitive for the Edmond area.
Job duties would include answering phones, making appointments, taking detailed messages, directing calls, answering basic questions, greeting clients and patients arriving for appointments, handling invoicing and money collection, and other client-related tasks. A client service representative must facilitate the needs of the clients while promoting the health and needs of the pet.
Interested applicants can send a resume or apply in person.
Job Type: Full-time
Expected hours: 35 – 40 per week
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Retirement plan
- Vision insurance
Schedule:
- 10 hour shift
- 8 hour shift
- Monday to Friday
- Weekends as needed
Experience:
- Veterinary: 1 year (Required)
Work Location: In person