What are the responsibilities and job description for the Client Service Representative / Administrative Assistant (Equine Veterinary Clinic) position at NVA?
Description & Requirements
Position Overview:
We are seeking a highly professional, detail-oriented Client Service Representative / Administrative Assistant to join our established and growing equine veterinary practice. This role is best suited for an individual with a strong horse background who thrives in a fast-paced medical environment and takes pride in delivering exceptional client service.
This is not an entry-level position—we are looking for someone who is dependable, proactive, and interested in developing a long-term career within the veterinary field.
Key Responsibilities:
- Serve as the primary point of contact for clients, delivering a polished and efficient service experience
- Manage a high volume of incoming phone calls, including:
- Appointment scheduling
- Client inquiries and education
- Triage of urgent and emergency situations
- Coordinate daily appointment flow across multiple veterinarians and technical staff
- Accurately process payments and maintain financial records
- Maintain precise and up-to-date client and patient records within practice management software
- Manage email and mail correspondence in a timely and professional manner
- Ensure the reception and client areas reflect a clean, organized, and welcoming environment
- Contribute to the overall efficiency and professionalism of daily hospital operations
Required Qualifications:
- Hands-on experience working with and around horses (required)
- Proven customer service experience in a professional setting
- Excellent communication skills (phone, written, and in-person)
- Strong organizational skills and attention to detail
- Ability to multitask and remain composed under pressure
- High level of reliability, accountability, and professionalism
- Interest in a long-term, career-oriented position
Preferred Qualifications:
- Experience in a veterinary or medical office setting
- Familiarity with practice management software
Schedule:
- Monday–Friday, 8:00 AM – 5:00 PM (1-hour lunch)
About Our Practice:
We are a busy and continuously growing equine veterinary facility with 11 veterinarians on staff. Our practice is known for providing high-quality care and maintaining strong, long-term relationships with our clients.
Located in Wisconsin’s Lake Country area, our clinic offers access to a safe, welcoming community with abundant outdoor recreation, including parks, trails, and year-round activities.
What Sets This Role Apart:
- Professional Environment: Work alongside an experienced and respected veterinary team
- Team Culture: Supportive, collaborative, and respectful workplace
- Stability & Growth: Opportunity to build a long-term career within a growing practice
- Meaningful Work: Play a key role in supporting patient care and client relationships
Benefits:
- Medical, Dental, and Vision Insurance
- HSA and FSA options
- 401(k) with company match
- Paid time off (vacation and sick leave)
- Holiday pay
- Quarterly bonus opportunities
- Short- and long-term disability insurance
- Life insurance
- Employee pet discounts
- Critical illness and accident coverage
Hiring Manager:
Tricia Kasten: tkasten@wiequine.com
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person