What are the responsibilities and job description for the Veterinary Hospital Manager position at NVA General Practice?
Are you a dedicated and dynamic leader with a passion for veterinary medicine? Do you thrive in a fast-paced environment where you can influence growth, strengthen teams, and elevate patient care? National Veterinary Associates is seeking an enthusiastic Veterinary Hospital Manager to lead one of our hospitals in Glendale, AZ!
As our Hospital Manager, you will play a pivotal role in shaping the future of the hospital—ensuring top-tier patient care, exceptional client experiences, and a cohesive, collaborative team. Your leadership will be instrumental in driving operational excellence, supporting hospital growth, enhancing profitability, and fostering a culture of compassion and success.
If you're ready to lead and inspire a team while helping guide the success of a growing veterinary hospital, we’d love to connect with you!
The Opportunity
As a Hospital Manager, you will be an essential part of the hospital leadership team, collaborating closely with the Managing Veterinarian to ensure the efficient and profitable operation of the hospital. Your role will drive revenue, manage costs, and cultivate a hospital culture focused on top-notch patient care and exceptional customer service.
You will oversee the planning and coordination of daily hospital operations while creating a supportive and cohesive team environment. Given the managerial responsibilities and the need for in-person interaction with clients and employees, regular on-site attendance is a fundamental requirement for this position.
Responsibilities
As our Hospital Manager, you will play a pivotal role in shaping the future of the hospital—ensuring top-tier patient care, exceptional client experiences, and a cohesive, collaborative team. Your leadership will be instrumental in driving operational excellence, supporting hospital growth, enhancing profitability, and fostering a culture of compassion and success.
If you're ready to lead and inspire a team while helping guide the success of a growing veterinary hospital, we’d love to connect with you!
The Opportunity
As a Hospital Manager, you will be an essential part of the hospital leadership team, collaborating closely with the Managing Veterinarian to ensure the efficient and profitable operation of the hospital. Your role will drive revenue, manage costs, and cultivate a hospital culture focused on top-notch patient care and exceptional customer service.
You will oversee the planning and coordination of daily hospital operations while creating a supportive and cohesive team environment. Given the managerial responsibilities and the need for in-person interaction with clients and employees, regular on-site attendance is a fundamental requirement for this position.
Responsibilities
- Full ownership of P&L, accountable for the hospital’s performance
- Collaborate with regional leadership to identify trends and forecast needs
- Manage accounts receivable
- Oversee hospital inventory and control facility and administrative costs
- Manage payroll for hospital staff
- Develop hospital schedules and manage labor costs
- Champion change and promote best practices
- Lead the team to enhance processes and workflows across client service, operations, and administrative functions
- Implement new technologies and initiatives to improve efficiency
- Establish and foster a positive hospital culture
- Track and maintain current licensures for all DVMs
- Provide feedback and navigate challenging conversations
- Demonstrate and reinforce exceptional client service
- Bachelor’s degree in business or related field preferred
- 3–5 years of experience in a managerial role, including customer service
- Experience in a hospital, retail, or service-based setting with increasing responsibility is a plus
- Annual Bonus Opportunity
- Health Insurance Benefits
- Free Mental Health Benefit Options
- 401(k) with Company Match
- Competitive PTO Plan
- Continuing Education Stipends
- Fair Work-Life Balance