What are the responsibilities and job description for the Client Services Representative position at NVA General Practice?
Provides excellent and expeditious client experience; greets clients, responds to questions; processes incoming and outgoing patients, and handles payments. Answers phone calls, which may involve answering questions, screening for service needs, and scheduling appointments. Handles incoming and outgoing mail and e-mail. Monitors client waiting area to ensure cleanliness. Documents and maintains client information, service data and other pertinent information within practice management software. Escalates complex matters to senior staff. Minimum of 1 year related experience required.
What to Expect
What to Expect
- A team that encourages and supports your career growth/development
- Collaborative environment
- Doctors/technicians that promote a safe environment to ask questions and learn
- Previous veterinary experience preferred
- Motivated individual with a strong work ethic and a love for animals
- Outstanding customer service and patient care
- Excellent verbal and written communication skills
- Eligible for periodic bonuses
- Paid Time Off (Vacation & Sick)
- Employee pet discount
- 401K
- Health Savings Account
- Uniform allowance
- Competitive compensation based on experience
- Eligible for periodic bonuses