What are the responsibilities and job description for the Client Services Representative position at NVA General Practice?
We are a companion animal and exotic practice looking for an excellent customer service representative at our front desk! We are looking for someone with a positive outlook who can provide above-and-beyond care to our patients and clients. If you think this describes you, then review the information below and send us your resume!
Customer Service Representative: Full-time Position
The Customer Service Representative’s primary duty is providing excellent customer service and coordinating communication between doctors, assistants, and clients.
Essential Duties And Responsibilities
Participation in the the following insurances: medical, dental, vision, life, short term and long term disability, and a plethora of other supplemental insurances.
Paid Time Off
401(k)
Customer Service Representatives must possess great critical thinking skills, problem-solving skills, compassion, a positive attitude, excellent communication skills, and the ability to work with a team. Multitasking and prioritizing is essential.
Customer Service Representative: Full-time Position
The Customer Service Representative’s primary duty is providing excellent customer service and coordinating communication between doctors, assistants, and clients.
Essential Duties And Responsibilities
- Provide top-notch customer service.
- Being attentive to client and pet needs.
- Identify and work compassionately with clients in various emotional states.
- Work patiently with distressed, frustrated or disgruntled clients.
- Answer and triage phone calls from clients.
- Schedule appointments and procedures.
- Check-in clients.
- Monitor client flow from check-in to discharge.
- Monitor schedule and flow.
- Client call backs.
- Managing record requests between other hospitals and specialty practices.
- Client education.
- Process payment transactions.
- Maintain proper documentation in the electronic medical record.
- Relay appropriate information to/from clients to doctors and/or management.
- Computer skills: Able to use Windows based computer systems, word processing, email, web search and other skills needed to effectively use the practice management software program. Experience with Cornerstone a plus.
- Assist in cleaning the hospital including but not limited to: keeping reception desk area and lobby clean and sanitary, taking out the trash, cleaning floors, bathrooms, and exam rooms.
- High School Diploma or G.E.D. or High School Student
- At least 1 year of customer service job-related experience.
- Basic math and writing skills.
Participation in the the following insurances: medical, dental, vision, life, short term and long term disability, and a plethora of other supplemental insurances.
Paid Time Off
- Flexible scheduling
- Employee Assistance Program
401(k)
Customer Service Representatives must possess great critical thinking skills, problem-solving skills, compassion, a positive attitude, excellent communication skills, and the ability to work with a team. Multitasking and prioritizing is essential.
