What are the responsibilities and job description for the Client Services Representative position at NVA Equine?
Client Service Representative (CSR) – Chaparral Veterinary Medical Center
We are a fast-paced, busy mixed animal veterinary practice seeking a dependable and customer-focused Client Service Representative to join our team. This role is essential in creating a positive experience for our clients while supporting the daily operations of the hospital.
Key Responsibilities
We are a fast-paced, busy mixed animal veterinary practice seeking a dependable and customer-focused Client Service Representative to join our team. This role is essential in creating a positive experience for our clients while supporting the daily operations of the hospital.
Key Responsibilities
- Answer and manage multiple phone lines in a professional, courteous, and efficient manner
- Schedule appointments for both small animal and large animal services
- Greet clients and patients warmly and check them in and out accurately
- Maintain clear and effective communication with veterinarians, technicians, and team members
- Process payments and manage invoices
- Handle client questions, concerns, and requests with empathy and professionalism
- Maintain accurate client and patient records
- Assist with general front desk duties and ensure a clean, organized reception area
- Previous customer service experience required (veterinary experience preferred)
- Ability to multitask and stay organized in a high-volume environment
- Strong communication and interpersonal skills
- Comfortable handling a high call volume and fast-paced workflow
- Basic computer skills and experience with scheduling systems
- Positive attitude and team-oriented mindset
- Supportive and collaborative team environment
- Opportunity to work in a dynamic mixed animal practice
- Benefits package
- Competitive pay based on experience