Learning and Enablement Manager

Basic Purpose

Manages all learning and enablement activities for both the Business Transformation project team and end-users across Berkshire Hathaway Energy companies. The learning and enablement manager will be critical in crafting strategy, approach, process, procedures, guidelines and governance throughout the lifecycle of the project and beyond deployment.

Essential Duties and Responsibilities

Strategize and deploy and enablement plan for project team members including creating individualized learning paths via digital learning subscriptions based on project team role, workshop dates and deployment schedule.

Conduct annual and ongoing Training Needs Analysis meetings with initiative leadership team annually and adhoc as new project team members are onboarded to determine learning needs.

Serve as the training administrator, managing and administering Learning Subscriptions. Issue Cloud Learning Subscription emails with activation keys and individual learning path and conduct learning follow up activities and tech support.

Manage initiative-specific bootcamps (virtual, live instructor-led training opportunities) to further support the project team in the sessions. Assist with communicating purpose, scheduling, communication to attendees, etc.

Partner with change enablement to assemble a network of individuals to support and champion learning and change components throughout the duration of the project, across all affiliates. Forecast future learning and enablement resource needs.

Compile and present metrics, including Learning Subscription utilization and adoption for the project team. Continually monitor and update metrics as new data is requested.

Develop, implement, socialize and refine ongoing Project Team Enablement Goals to provide structure and direction for project team members.

Manage creation of end-user enablement strategy and approach elements such as the Learning Matrix and detailed training strategies influenced by several factors including number of impacted end-users, experience, location (office vs. field) and complexity of the solution being implemented.

Conduct End User Training Needs Analysis workshops with initiative leadership teams. Champion guided learning across the business.

Define Key Performance Indicator metrics for end-user enablement and guided learning.

Contribute to ongoing learning support activities including post go-live strategy and hypercare activities.

Performs related duties as assigned.

Essential Education, Skills, and Environment

Education and Work Experience

Bachelor's degree in organization development, human resources, business or related field or equivalent work experience. (Typically six years of related, progressive work experience would be needed for candidates applying for this position who do not possess a bachelor's degree). Six years of experience in learning and enablement or related field. Energy industry knowledge preferred.

Specialized Knowledge and Skills
Demonstrated knowledge of:

• Current knowledge of effective learning and development methods.
• Solid understanding of communication strategies and processes.
• Excellent understanding of employee engagement, organizational culture and change management concepts.
• Knowledge of adult learning theory and training/learning methodologies.
• Extensive knowledge of learning strategy and design.

Demonstrated skills such as:

• Ability to design, develop, implement, and evaluate training plans, curricula, and methodology
• Strong interpersonal and communication skills and the ability to work effectively with a wide range of teams
• Strong facilitating skills, encouraging participation & collaboration, with the ability to present and address questions and concerns.
• Interpersonal skills necessary to interact effectively and influence decisions with all levels of the organization.
• Ability to prioritize and handle multiple tasks and projects concurrently.

Equipment and Applications
PCs, word processing, spreadsheet and database software.

Work Environment and Physical Demands
General office environment. No special physical demands required