This individual is responsible for planning, organizing, and guiding cross-functional teams to ensure projects are delivered on time, within budget, and with the highest standards of quality. The PM will partner with stakeholders, business units, and vendors to deliver IT services aligned with business goals.

Operating within an ITIL service framework, the Project Manager ensures that all projects enhance reliability, scalability, and business value. This role reports directly to the Senior Manager, IT Operations & PMO.

Key Responsibilities

Project Leadership & Execution

- Lead project teams from scope definition through successful implementation and closure.
- Develop project artifacts such as Work Breakdown Structures (WBS), project plans, communication strategies, test plans, and implementation schedules.
- Monitor and manage budgets, schedules, risks, and dependencies to ensure project success.

Collaboration & Communication

- Act as the primary liaison among internal stakeholders, technical leads, developers, business analysts, and third-party vendors.
- Conduct and facilitate key project meetings, including kick-off sessions, weekly status updates, and close-out reviews.
- Provide timely, clear, and actionable communication on project progress, challenges, and solutions to stakeholders at all levels.

Team Support & Leadership

- Foster a culture of accountability and collaboration across project teams.
- Provide coaching, direction, and support to ensure team members can achieve project deliverables.
- Continuously develop and apply leadership and interpersonal skills to drive team success.

Governance & Reporting

- Deliver regular status reports, dashboards, and executive summaries highlighting project health, risks, and mitigation strategies.
- Ensure adherence to project governance, compliance standards, and ITIL best practices.

Required Qualifications

- Bachelor s degree or equivalent experience (military experience considered).
- 3 years of hands-on experience as a Project Manager with customer-facing responsibilities.
- Proven track record of delivering projects on time, within budget, and within scope.
- Ability to manage multiple, concurrent projects in a dynamic, fast-paced environment.
- Experience with project financial management, scheduling, and resource allocation.
- Strong written, verbal, and presentation skills, with the ability to translate technical and business needs into actionable project plans.

Preferred Qualifications

- Proficiency in project management applications/tools (e.g., MS Project, Smartsheet, Jira, or equivalent).
- PMP certification (or in progress).
- ITIL certification or knowledge of IT service management principles.
- Familiarity with Agile or hybrid project management methodologies