Fulfillment Team Lead

Position Summary

The Fulfillment Team Lead is responsible for overseeing daily fulfillment operations, ensuring productivity, quality, and compliance with company standards. This role serves as a hands-on leader on the floor, responsible for guiding team members, maintaining operational efficiency, and setting the standard for performance, accountability, and professionalism.

The Team Lead plays a critical role in supporting Nuvia’s operational excellence by ensuring that all fulfillment activities are executed accurately, efficiently, and in alignment with company expectations.

Job Duties and Responsibilities:

• Actively supervising team members throughout the shift, ensuring engagement and performance
• Provide real-time coaching, direction, and feedback to team members
• Address performance concerns promptly and escalate issues when necessary
• Promote a positive, productive, and team-oriented work environment
• Lead by example in attendance, productivity, and professionalism
• Willingness to support all operations when needed ensuring success of the company as a whole.

• Monitor daily workflow to ensure production goals and deadlines are met
• Ensure all fulfillment activities follow standard operating procedures (SOPs)
• Verify that all products meet quality standards before shipment
• Coordinate with Material Handlers to maintain proper inventory flow and availability of supplies

• Conduct routine checks on finished goods to ensure accuracy and quality
• Ensure adherence to safety policies and report hazards immediately
• Maintain compliance with all company procedures and operational standards

• Ensure all inventory movements are accurately recorded in the system
• Partner with inventory and operations teams to resolve discrepancies
• Support cycle counts and inventory audits as needed

• Serve as the primary point of contact between the fulfillment team and management
• Communicate daily priorities, updates, and issues clearly to team members
• Collaborate with other departments (Inventory, Shipping/Receiving, Quality) to ensure smooth operations

• Monitor and document team productivity and performance
• Provide updates to management on team output, challenges, and improvement opportunities
• Support continuous improvement initiatives

• Operate forklifts, pallet jacks, and other equipment safely and in compliance with company policies
• Assist with loading and unloading deliveries as needed
• Maintain a clean, organized, and safe work environment
• Ability to lift 40–70 lbs
• Ability to stand for extended periods
• Flexibility to move between tasks and priorities as needed

Requirements and Qualifications

Required

• Strong leadership and team management skills
• Ability to hold team members accountable while maintaining a positive work environment
• Excellent communication and organizational skills
• Ability to prioritize tasks and manage time effectively

Preferred:

• Previous experience in warehouses, fulfillment, or production environments
• Customer Service experience
• Prior leadership or supervisory experience

Education/Experience:

• High School Diploma or Equivalent
• 1–3 years of relevant experience in fulfillment, warehouse, or operations

Technical Skills:

• Basic proficiency in Microsoft Office (Excel, Word) and Outlook
• Experience with inventory or warehouse systems is a plus

Benefits

Benefits become available upon successful completion of the 90-day introductory period and satisfactory attendance requirements:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Health Savings Account - HSA (optional)
• Paid Time Off

NUVIA is committed to fostering an inclusive workplace and welcomes applicants from diverse backgrounds. If you require accommodation during the application process, please contact NUVIA at 801-306-8842 to discuss your needs.