Senior Collections Agent

DEPARTMENT : Collections

JOB TITLE: Senior Collections Agent

REPORTS TO: Collections Leadership

Pay: $18-20 an hour, with monthly uncapped bonus potential

Hours: 9am-6pm M-F, Rotating Saturdays (11am-3pm, approx. once a month, can be traded)

Training Class Start Date: 08/24/2026- Training hours 9am- 5pm

WHO WE ARE: Nuvative is a fast-growing innovative technology company impacting employees through continuing education and guidance. As an employer of choice, we provide our employees with a culture of kindness, fairness, self-development, contribution, collaboration, diversity, innovation, and fun.

OUR OFFERING: We provide our customers with the opportunity to secure the cash they need, quickly and securely online through our subsidiary, Net Pay Advance, Inc. Our suite of online lending solutions features payday loans, installment loans, and line of credit.

JOB PURPOSE: The Senior Collections Agent is a high-performing individual contributor who consistently demonstrates strong collections performance, professionalism, and reliability. This role serves as a subject matter expert and trusted resource for the collections team by providing day-to-day support, assisting with operational tasks, mentoring peers, and helping drive team success. While this is not a formal leadership position, Senior Collections Agents play a critical role in supporting team performance, promoting a positive culture, and ensuring operational excellence.

Requirements

• Consistently meet or exceed collections, quality, and productivity goals.
• Make outbound collection calls and assist customers with past-due accounts while maintaining professional and compliant customer interactions.
• Negotiate payment arrangements and accurately document customer interactions.
• Follow up on Promise-to-Pays (PTPs) for agents who are out of the office.
• Manage assigned call lists and ensure required follow-up activities are completed timely.
• Work designated 0-day delinquency accounts and assist with account maintenance tasks, including payment adjustments, debit revocations, card removals, voids, and loan locking activities.
• Serve as a subject matter expert by staying current on company policies, procedures, and training updates.
• Provide day-to-day support to team members by answering questions and sharing best practices.
• Assist with onboarding, shadowing, and coaching new or developing agents.
• Promote a positive team culture by recognizing accomplishments, encouraging peers, and leading by example.
• Assist leadership with special projects, system testing, process improvements, and operational support as needed.
• Maintain compliance with all company policies, regulatory requirements, and confidentiality standards.
• Demonstrate strong communication, problem-solving, organizational, and mentoring skills.
• Exhibit professionalism, dependability, initiative, and a commitment to team success.
  
  

Qualifications

• High school diploma or equivalent required.
• Minimum of 2 years of successful collections or customer service experience preferred.
• Consistent history of strong performance and attendance.
• Strong working knowledge of collections principles, practices, and company procedures.
• Excellent communication, negotiation, and customer service skills.
• Strong computer, typing, and system navigation skills.
• Ability to mentor, coach, and support peers effectively.
• Strong problem-solving and decision-making abilities.
• Ability to prioritize multiple responsibilities and work independently.
• Bilingual abilities are a plus but not required.
  
  

WHY WORK FOR US: At Nuvative, you’ll find an environment where our team is the core of what we do and good work is rewarded and growth is valued. Nuvative offers competitive wages to qualified individuals and the opportunity to grow professionally and personally through diverse work experiences and hands on training. The heart of our employee culture are the values that we not only preach, but also practice everyday:

• Initiative : Handling opportunities with confidence and enthusiasm.
• Persistence : Moving forward in the face of adversity.
• Teamwork : Uniting the combined effort of our organization.
• Respect : Considering the feelings of others in your action.
• Integrity : Maintaining honesty and strong principles.
• Innovation : Inspiring progress with results and ingenuity.
  
  

What We Can Offer You

• Medical, Dental and Vision insurance.
• Flexible Spending Account (Medical & Dependent Care available)
• Paid Parental Leave- after a year of employment
• 401(k)
• Voluntary Life Insurance and AD&D
• Paid time off
• Holidays
  
  

The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel in this position.