What are the responsibilities and job description for the Product Support Specialist position at Nutstar Software LLC?
Duties and Responsibilities:
- Respond to customer requests for support via email, phone, or website.
- Provide timely follow-up to customers.
- Provide thorough and complete case notes and documentation of customer issues.
- Stay current on evolving product functionality and new releases.
Support may also include:
- Assisting customers with understanding product functionality via phone and email
- Diagnosing software issues by reviewing software setups and configuration, system settings, data, etc.
- Deliver excellent customer service by addressing inquiries and resolving issues promptly and professionally.
- Troubleshooting application errors including thoroughly documenting what process they were using when they encountered the error, researching possible causes, and reviewing likely contributors.
- Upsell products and services to customers based on their needs and preferences.
- Perform data entry tasks accurately and efficiently to assist customer needs.
- Escalating suspected software defects to management with well documented notes on troubleshooting performed.
Qualifications:
- Fluent in English with Strong verbal and written communication skills as well as interpersonal skills.
- Strong phone etiquette and the ability to handle customer inquiries with professionalism and empathy.
- Service oriented focus and ability to work as part of a fast paced, high-performance team.
- Previous experience in customer service or a related field is preferred.
- Proficient in data entry and navigating computer programs.
- Must have reliable transportation.
- Multilingual abilities, particularly in Spanish, are a plus.
- Note: This job description is intended to provide a general overview of the position. Duties and responsibilities may be subject to change based on business needs.
Job Type: Full-time
Pay: From $19.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
Ability to Commute:
- Merced, CA 95340 (Preferred)
Ability to Relocate:
- Merced, CA 95340: Relocate before starting work (Preferred)
Work Location: In person
Salary : $19