What are the responsibilities and job description for the Member Service Representative position at Nutrition Wellness Center?
The Member Service Representatives (MSR) handle regular front-of-house service operations. The MSR is the first person most of our members communicate with day to day.
Responsibilities include greeting and serving members, providing detailed information about our program, multi-tasking various front-of-house duties. Member Service Representatives also run the operations of in-house-services, including setting up our members on various service machines.
Your ultimate goal will be to provide high-quality service that will help us our members feel welcomed and comfortable while they are in our office.
We are looking for a competent Member Service Representative to assist with FOH operations, appointments, and services. You’ll be the face of our office and responsible for our members and customers’ experiences while they are in our office.
Member Service Representative’s responsibilities include ensuring our service rooms are clean and tidy when members arrive, running their services throughout the day. You need to be quick on your feet (literally and metaphorically) and have a polite and friendly attitude. If you enjoy talking to people and thrive in a fast-paced workplace, we’d like to meet you!
Responsibilities
- Prepare room spaces with special attention to sanitation and tidiness, getting the room prepared for the members who are assigned to it.
- Attend to members upon their entrance, through to their exit. (I.e. explaining our services, operating our technologies, providing concierge like service)
- Present restaurant menus to our members on the daily lunch program and help customers select food. Place and serve lunch orders upon arrival.
- Answer questions or make recommendations for complementary services.
- Collaborate with other team members and in house staff.
- Deal with any issues that may arise with a positive attitude!
Requirements and skills
- Hands-on experience in customer service
- Attention to cleanliness and safety.
- Patience and customer-oriented approach.
- Excellent people skills with a friendly attitude.
- Responsible and trustworthy.
Salary : $18 - $20