Patient Care Coordinator

Job description

At Nutrishare, we're committed to enhancing the quality of life for patients who require Parenteral Nutrition. As the nation's only home infusion pharmacy dedicated exclusively to home total parenteral nutrition (TPN) and support, our mission is elevating quality of life in IV nutrition. If you are ready to join a team that is dedicated to making a difference in patients lives then you are in the right place!

We are seeking a passionate and dedicated Patient Care Coordinator to join our Phoenix AZ team! Hours of operation are Monday-Friday 8:30am-5pm.

SUMMARY

The Patient Care Coordinator attends to the overall day-to-day needs of consumers in a timely and efficient manner. Maintains safe and organized delivery system for consumers, including special requests. Handles all communication between consumers and Nutrishare.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Interfaces with consumers and records interview information into computer for customer service by performing the following duties:

• Talks with consumers by answering and directing all incoming phone calls.
• Receives supply/prescription orders/refills per consumer requests.
• Maintains and updates supply sheets via website and provides copies to consumers upon request.
• Responds to and documents all consumer questions, compliments and complaints using the Nutrishare Occurrence Report online.
• Maintains consumer travel logs.
• Communicates changes in compounding schedule with clean room technicians and Pharmacist.
• Communicates necessary consumer information to appropriate individuals.
• Generates delivery tickets, confirms delivery tickets and corrects backorders and maintains file system for all tickets.
• Maintains patient demographics in CPR
• Assists Pharmacist, as needed, in preparation and dispensing of prescriptions, and other duties.
• May be cross trained in other duties for “Pharmacy Technician” and/or “Purchaser”.
• Other duties may be assigned at any time via verbal or written instructions.
• Ability to get along and work effectively with others.
• Regular, predictable attendance is required.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience; Pharmacy Technician License required

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumferences, and volume. Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY

Ability to understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS

Pharmacy technician license license is required. PTCB required

PHYSICAL AND EMOTIONAL DEMANDS

The physical and emotional demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel. The employee frequently is required to sit and reach with hands and arms. The employee is occasionally required to stand, walk, climb or balance, stoop, kneel, crouch, or crawl, and talk or listen. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.

Job Type: Full-time

Pay: $25.00 - $30.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

License/Certification:

• PTCB Certification (Required)
• Pharmacy Technician Certification (Required)

Ability to Commute:

• Phoenix, AZ 85040 (Required)

Ability to Relocate:

• Phoenix, AZ 85040: Relocate before starting work (Preferred)

Work Location: In person

Salary : $25 - $30