What are the responsibilities and job description for the .NET Support Engineer position at Nutrient?
Who We Are…
At Nutrient, we equip developers and innovators with cutting-edge tools to simplify workflows and accelerate impactful software creation. We’re on a mission to redefine how documents are created, shared, and experienced. Our software development kits enable companies to work smarter and faster, saving time and expenses along the way, while effectively replacing the need for paper processes.
Your Role at Nutrient…
You will be joining a team dedicated to supporting customers with complex technical challenges, primarily focusing on our C# .NET SDK. To understand the scope of your work, browse our API docs - our SDK serves as a comprehensive toolbox for engineers and application developers who need seamless implementation of advanced OCR, data extraction, PDF editing, file conversion, and more.
Our SDK supports diverse use cases that we continuously learn about from our customers. It needs to be convenient to use, easy to integrate, well-architected, thoroughly tested, clearly documented, and loved by LLMs.
Your day to day work will include assisting our customers, mainly async via our support portal, in achieving their product vision. This can range from directing them to the right to documentation to deep debugging sessions and providing customized sample code. You will need to understand our product to its core in order to contribute to our documentation, write detailed bug and feature reports and also contribute to our engineering efforts.
If you think you have the aptitude to be an ambassador for this product we would like to hear from you. You'll have autonomy, learn a lot and will shape the future of this product.
What You’ll Bring…
At Nutrient, we tackle complex challenges to build tools and solutions that reshape how businesses and developers experience and interact with documents. Our culture is centered around continuous growth and collaboration, ensuring every team member has the opportunity to learn, innovate, and drive meaningful change at our company.
We are a globally distributed company, backed by Insight Partners. We embrace a low-meeting culture and prioritize asynchronous communication to provide flexibility and focus. Working hours overlap with most of the team across the US, Europe, and Asia.
We offer competitive salaries, comprehensive benefits, and an annual global retreat to celebrate achievements and foster connections. Past retreats have taken place in locations like Croatia, Spain, Greece and Germany.
We are a remote company. To ensure overlap with most of the team across the US, Europe and Asia, we’re looking for someone who will have a significant overlap with US and European working hours. If working from the US, you must be located in Florida, Indiana, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, or Virginia for payroll processing.
Nutrient believes in equal opportunity, we employ people from many different cultures and countries. We celebrate diversity and are committed to building a team that represents a variety of backgrounds, skill sets, perspectives, as well as providing our employees with a work environment free of harassment. We do not discriminate on the basis of race, color, religion, age, marital status, national origin, ancestry, physical or mental disability, medical condition, sexual orientation, gender identity or expression, or any other non-merit factor.
At Nutrient, we equip developers and innovators with cutting-edge tools to simplify workflows and accelerate impactful software creation. We’re on a mission to redefine how documents are created, shared, and experienced. Our software development kits enable companies to work smarter and faster, saving time and expenses along the way, while effectively replacing the need for paper processes.
Your Role at Nutrient…
You will be joining a team dedicated to supporting customers with complex technical challenges, primarily focusing on our C# .NET SDK. To understand the scope of your work, browse our API docs - our SDK serves as a comprehensive toolbox for engineers and application developers who need seamless implementation of advanced OCR, data extraction, PDF editing, file conversion, and more.
Our SDK supports diverse use cases that we continuously learn about from our customers. It needs to be convenient to use, easy to integrate, well-architected, thoroughly tested, clearly documented, and loved by LLMs.
Your day to day work will include assisting our customers, mainly async via our support portal, in achieving their product vision. This can range from directing them to the right to documentation to deep debugging sessions and providing customized sample code. You will need to understand our product to its core in order to contribute to our documentation, write detailed bug and feature reports and also contribute to our engineering efforts.
If you think you have the aptitude to be an ambassador for this product we would like to hear from you. You'll have autonomy, learn a lot and will shape the future of this product.
What You’ll Bring…
- Customer-Focused Mindset: You think beyond just closing tickets; you anticipate customer needs, identify patterns in feedback, and actively look for ways to improve their experience. Every interaction is an opportunity to build trust and demonstrate our commitment to their success.
- Solid General Programming Experience: While this is a customer-focused position, you will need great technical understanding of our product at the code-level to understand what each API does. You’re driven by a curiosity to understand how things work. You’re well-versed in C#; experience with Java and Python is also a plus.
- Collaborative and Self-Managing: You don't need hand-holding, you take initiative and gain energy from exchanging ideas, both async and sync. You take action without waiting for direction, and have the ability to turn obstacles into opportunities with creativity and persistence. You are great at communicating with your peers and optimizing your time.
- Ownership: You move fast and take ownership for solving problems from start to finish.
- Hunger for Learning and Taking Action: Rapid learning fuels progress and career growth. You are energized by progress, motivated to create meaningful impact, and inspired to solve complex problems.
At Nutrient, we tackle complex challenges to build tools and solutions that reshape how businesses and developers experience and interact with documents. Our culture is centered around continuous growth and collaboration, ensuring every team member has the opportunity to learn, innovate, and drive meaningful change at our company.
We are a globally distributed company, backed by Insight Partners. We embrace a low-meeting culture and prioritize asynchronous communication to provide flexibility and focus. Working hours overlap with most of the team across the US, Europe, and Asia.
We offer competitive salaries, comprehensive benefits, and an annual global retreat to celebrate achievements and foster connections. Past retreats have taken place in locations like Croatia, Spain, Greece and Germany.
We are a remote company. To ensure overlap with most of the team across the US, Europe and Asia, we’re looking for someone who will have a significant overlap with US and European working hours. If working from the US, you must be located in Florida, Indiana, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, or Virginia for payroll processing.
Nutrient believes in equal opportunity, we employ people from many different cultures and countries. We celebrate diversity and are committed to building a team that represents a variety of backgrounds, skill sets, perspectives, as well as providing our employees with a work environment free of harassment. We do not discriminate on the basis of race, color, religion, age, marital status, national origin, ancestry, physical or mental disability, medical condition, sexual orientation, gender identity or expression, or any other non-merit factor.