What are the responsibilities and job description for the Customer Success Representative position at Nutrient?
Who We Are…
Nutrient delivers the building blocks to accelerate digital transformation for modern businesses. Nutrient’s SDKs, cloud-based document processing, low-code solutions for M365, and workflow automation platform transform document ecosystems. The company powers thousands of organizations worldwide, including more than 15 percent of Global 500 brands, thousands of commercial businesses across 80 nations, and more than 130 public sector organizations in 24 countries.
Your Role at Nutrient…
We are growing and are continuing to build out our Customer Success team to help advise and guide a wide variety of customers, ensuring they launch Nutrient successfully, adopt it widely, and realize value from Nutrient and its portfolio of offerings as quickly as possible. Our Customer Success Representatives (CSRs) work closely with customers to understand and accelerate their business needs and challenges, and partner with them on how best to use our offerings to solve their real-world problems.
As a CSR, you’re helping to create a better experience for millions of end-users and the myriad of use cases we serve. Our CSRs are also responsible for securing the renewal of existing customers’ subscriptions, while helping identify ways for customers to expand into new use cases and/or helping them scale their usage.
What You’ll Work On…
As a Customer Success Representative, you’ll own the majority of the post-sales lifecycle—from onboarding, discovering opportunities to expand in other areas of the business and guiding the customer up to their renewal—building lasting relationships and serving as a trusted technical advisor.
Onboarding & Adoption
At Nutrient, we’re not just hiring for skills — we’re hiring for mindset. The people who thrive here are:
Humans have used documents as the primary means of conveying information and learning for the last few millennia. We’re building what’s next. At Nutrient, we tackle complex challenges to build tools and solutions that reshape how businesses and developers experience and interact with documents. Our culture is centered around continuous growth and collaboration, ensuring every team member has the opportunity to learn, innovate, and drive meaningful change at our company. Want to spend your working hours doing something super impactful and meaningful to the human experience? Us too. Come change the world with us!
We are a globally distributed company backed by Insight Partners. We embrace a low-meeting culture and prioritize asynchronous communication to provide flexibility and focus. Working hours overlap with most of the team across the US, Europe, and Asia.
We offer competitive salaries, comprehensive benefits, and an annual global retreat to celebrate achievements and foster connections. Past retreats have taken place in locations like Croatia, Spain, and Greece.
Nutrient believes in equal opportunity, we employ people from many different cultures and countries. We celebrate diversity and are committed to building a team that represents a variety of backgrounds, skill sets, perspectives, as well as providing our employees with a work environment free of harassment. We do not discriminate on the basis of race, color, religion, age, marital status, national origin, ancestry, physical or mental disability, medical condition, sexual orientation, gender identity or expression, or any other non-merit factor.
Nutrient delivers the building blocks to accelerate digital transformation for modern businesses. Nutrient’s SDKs, cloud-based document processing, low-code solutions for M365, and workflow automation platform transform document ecosystems. The company powers thousands of organizations worldwide, including more than 15 percent of Global 500 brands, thousands of commercial businesses across 80 nations, and more than 130 public sector organizations in 24 countries.
Your Role at Nutrient…
We are growing and are continuing to build out our Customer Success team to help advise and guide a wide variety of customers, ensuring they launch Nutrient successfully, adopt it widely, and realize value from Nutrient and its portfolio of offerings as quickly as possible. Our Customer Success Representatives (CSRs) work closely with customers to understand and accelerate their business needs and challenges, and partner with them on how best to use our offerings to solve their real-world problems.
As a CSR, you’re helping to create a better experience for millions of end-users and the myriad of use cases we serve. Our CSRs are also responsible for securing the renewal of existing customers’ subscriptions, while helping identify ways for customers to expand into new use cases and/or helping them scale their usage.
What You’ll Work On…
As a Customer Success Representative, you’ll own the majority of the post-sales lifecycle—from onboarding, discovering opportunities to expand in other areas of the business and guiding the customer up to their renewal—building lasting relationships and serving as a trusted technical advisor.
Onboarding & Adoption
- Lead structured onboarding programs: host kickoff calls, define milestones, and guide customers through their onboarding journey in alignment with their business and technical goals.
- Partner closely with developer and product teams to integrate our SDK, Low-code, and Workflow products or APIs into real-world use cases—ensuring fast time-to-value.
- Continuously stay on top of product releases, understand their impact, and share relevant updates with customers, including product demos during customer calls.
- Conduct proactive product check-ins and workshops across a portfolio of approximately 100-120 customers.
- Lead and facilitate business reviews with your most strategic and high potential customers.
- Act as the voice of the customer, synthesizing technical feedback into feature requests and roadmap input.
- Collaborate with Product & Engineering to translate customer challenges into strategic improvements.
- Collaborate with Sales to drive subscription renewals and uncover upsell and expansion opportunities through consultative engagement and ROI story-telling.
- Partner regularly with Sales team members to grow the existing install base of customers by uncovering new use cases, project teams and stakeholders.
- You have a forward-thinking mindset that understands how to assess and mitigate potential churn risk.
- Partner with internal teams (Sales, Product, Engineering, Marketing) to influence customer-friendly enhancements and build case studies.
- Support escalations in highly technical/dev-centric environments and in collaboration with Tech Support.
- Together with Sales and Marketing, plan regional onsite visits with your most strategic customers to strengthen your rapport and expand on strategic growth conversations.
- 3–4 years in a technical customer-facing role (e.g., Customer Success Engineer, Technical Customer Success, Solutions Architect) at a developer‑focused or developer tools company.
- Experience with developer‑centric tools: SDKs, libraries, APIs, document/workflow tech.
- Empathy and communication skills to simplify complex technical nuances for varied stakeholders.
- Ability and excitement to learn about unknown technologies and technical concepts.
- Autonomous, proactive, and entrepreneurial mindset—comfortable navigating change and ambiguity in a mostly remote, fast-moving start‑up.
- Demonstrated success driving product adoption, preventing churn, and influencing product direction with customer insights.
- Strong ownership and project management skills, able to juggle ~100 accounts while identifying risk/expansion signals.
- Have a hands‑on technical background (JavaScript, REST APIs, cloud infra).
- Excited to help build a CS program as we enter the next stage of existing growth.
At Nutrient, we’re not just hiring for skills — we’re hiring for mindset. The people who thrive here are:
- Collaborators: You collaborate openly, listen actively, and prioritize team success over ego.
- Hungry Learners: Rapid learning fuels progress and career growth.
- Curious Thinkers: You dig deep to uncover the “why,” valuing understanding over simply being right.
- Self-Starters: You take action without waiting for direction, turning obstacles into opportunities with creativity and persistence.
- Owners: You take responsibility for solutions and outcomes, always looking for ways to improve what’s within your control.
- Doers: You’re energized by progress, motivated to create meaningful impact, and eager to tackle challenges.
Humans have used documents as the primary means of conveying information and learning for the last few millennia. We’re building what’s next. At Nutrient, we tackle complex challenges to build tools and solutions that reshape how businesses and developers experience and interact with documents. Our culture is centered around continuous growth and collaboration, ensuring every team member has the opportunity to learn, innovate, and drive meaningful change at our company. Want to spend your working hours doing something super impactful and meaningful to the human experience? Us too. Come change the world with us!
We are a globally distributed company backed by Insight Partners. We embrace a low-meeting culture and prioritize asynchronous communication to provide flexibility and focus. Working hours overlap with most of the team across the US, Europe, and Asia.
We offer competitive salaries, comprehensive benefits, and an annual global retreat to celebrate achievements and foster connections. Past retreats have taken place in locations like Croatia, Spain, and Greece.
Nutrient believes in equal opportunity, we employ people from many different cultures and countries. We celebrate diversity and are committed to building a team that represents a variety of backgrounds, skill sets, perspectives, as well as providing our employees with a work environment free of harassment. We do not discriminate on the basis of race, color, religion, age, marital status, national origin, ancestry, physical or mental disability, medical condition, sexual orientation, gender identity or expression, or any other non-merit factor.
