EDI & Order Management Specialist II

Minimum Requirements: Candidate must possess a minimum of five years of experience in a professional office environment; some supervisory experience is a plus. Candidates must possess a high level of attention to detail and have exceptional organizational skills. Strong written/oral communication skills required. General EDI knowledge is required, as well as familiarity with EDI transactions such as, but not limited to, 810, 850, 856, etc. ERP experience is required, and EDI systems are a plus. Strong interpersonal skills and the ability to work well in a team environment required. MS Office Suite proficiency is required.

Preferred Experience: SAP experience particularly with order, sales, and inventory modules. Developing, testing, and documenting processes. Training and leading associates to accomplish tasks in a fast-paced work environment.

Summary of the Position: The EDI & Order Management Specialist II is responsible for assisting the South Carolina EDI & Order Management Supervisor in ensuring all aspects of B2B Retail, Distributor, E-Commerce, and international accounts are managed efficiently. Monitor supporting activities which include, but are not limited to, resource/material allocation, accurate & timely order processing, EDI testing, processing, error resolution, identification & resolution of order fulfillment issues, etc. Will work closely with Accounting, Information Technology EDI, Shipping & Supply Chain.

Roles and Responsibilities:

• Ensure all EDI & non-EDI orders are processed accurately, with extremely close attention to detail, and in the timeframe required to meet requested delivery dates.
• Process consignment requests, consignment issues and consignment return transactions.
• Manage Costco.com orders, cancellations, returns, and inquiries from Costco
• Maintain summary sheet on all retail orders to provide documentation of issues with order to dispute future monetary penalties or scorecard infractions.
• Provide tracking for UPS, FedEx, LTL or FTL shipments upon customer request. Provide call tags as needed.
• Maintain data for accurate reconciliation for payment packet accounts
• Manage and process international documentation, ensuring all shipment details, pallet counts, lot number, COA’s, SLI’s and case counts are all accurate and properly recorded before distributed to internal teams and customers.
• Correct/Resolve EDI Idoc. errors.
• Work with basic EDI transactions, but not limited to, 810, 850, 855, 860, 856.
• Report and process a resolution to all overage/shortage and damage claims according to departmental guidelines.
• Monitor reports daily to ensure all orders are processed.
• Possess knowledge of veterinary and consumer product line.
• Resolve order issues related to UPC’s, pricing, sales terms, case packs, unidentified items, etc.
• Work with IT to perform analysis & testing as required for onboarding new EDI accounts.
• Maintain working relationship with internal & external account managers, and buyers.
• Work withaccount salespeople and external customersto resolve account issues.
• Develop working relationships with internal departments to maintain open lines of communication regarding changes that can affect order fulfillment.
• Ensure all overage/shortages and damage claims are processed according to departmental guidelines.
• Provide or obtain consumer and veterinary product knowledge as needed to assist team reps with questions. Able to assist sales with distributor new product set up forms.
• Must possess knowledge of current product information, pricing, specials, and promotions.
• Keep Supervisor informed of all account issues daily.
• Provide the Sales Managers with samples and support materials as requested.
• Complete all assigned training within the timeframe specified.
• Maintain orders in Rithium and DiCentral to ensure orders are received and that all inbound and outbound documents are complete.
• Properly create and maintain business partners in SAP.
• Review new compliance manuals and make any changes needed.
• Maintain Credit card information in SAP, when applicable.
• Process returns and credit request for all channels
• Receive, investigate and process Distributor return request for expiring goods and NMX Customer Service complaints.
• Collect and maintain tax exemption certificates for customers. Ensure proper information is communicated to Vertex.
• Develop and maintain a streamlined means of communicating with Sales Managers and Customers to support sales efforts
• Create and maintain account profiles for new and existing customers. Periodically monitor and confirm that account profiles are updated.
• Provide guidance and support to team members for accurate & successful completion of EDI & non-EDI orders, outbound document, returns, credits, DiWeb, Rithium, conflict resolution, etc.
• Plan, attend and conduct team meetings in coordination with Supervisor.
• Attend interdepartmental meetings as assigned.
• Keep Supervisor and/or Manager informed.
• Regular attendance is required.
• Perform other assigned duties as may be required in meeting company objectives.
• Communicate professionally & effectively with other departments within the organization and external customers.