What are the responsibilities and job description for the Customer Success Executive position at nutrabay?
Experience: 0-5 years
Skills Required: Customer Success, Email support, Phone support, Chat support
Industry: E-commerce
Category: Health & Nutrition
Job Description
- Answer calls, chats or emails professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken.
- Follow up to ensure that appropriate actions were taken on customers & requests.
- Refer unresolved customer grievances or special requests to designated departments for further investigation.
- Competencies and Skills Required
- Customer Service Executive plays a critical role in providing an interface between customers and the company.
The candidate should possess good listening skills, and the ability to think quickly, to make a recommendation or solution to the customer's problem. A clear and pleasant speaking voice and fluency in English are also desired. The major skills and competencies we for in a candidate are:
- Good communications skills
- Ability to listen and active problem-solving skills
- Good interpersonal skills