What are the responsibilities and job description for the Fire Alarm Service technician position at Nutech Fire Alarm & Security?
Benefits:
- Company car
- Competitive salary
- Health insurance
- Paid time off
NUTECH FIRE ALARM AND SECURITY is a progressive alarm company servicing Southern California. We are seeking a dynamic, highly motivated individual interested in financial rewards and long-term career growth.
Position Responsibilities:
- Perform service activities mainly on Fire Alarm Systems, as well as other low volatge systems such as Nurse Call, Access Control and Security Systems.
- Effectively service panels with hardwired zones or addressable systems with no supervision.
- Able to troubleshoot wiring issues such as grounds, shorts and opens.
- Manage service issues on-site to ensure fiscal requirements are met.
- Manage multiple small to large projects accurately and in an efficient manner.
- Identify and sell basic product enhancements to customers.
- Troubleshoot systems and perform necessary repairs.
- Evaluate and diagnose equipment that requires servicing as well as troubleshoot problems.
- Effectively service panels with hardwired zones or addressable systems with no supervision.
- Assist in developing training programs for employees and customers.
- Provide specific solutions and recommendations to customers on the most efficient and cost effective methods to return equipment to working order.
- Survey building alarm systems, consult with building engineers and property managers and make service recommendations to ensure trouble free system performance and compliance with maintenance and testing requirements.
- Perform account maintenance to maintain and strengthen relationships, provide customer status reports, attend sales meetings, interface with commercial property managers and building engineers, review service reports.
- Promptly respond to customer needs in a professional and enthusiastic manner.
- Submit all required reports, expenses, competitive activity and correspondence in an accurate and timely matter.
- Coordinate rescheduling of any services with service dispatcher and customer to ensure total customer satisfaction.
- Updates job knowledge by tracking emerging trends in service; participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
Requirements:
- Service Technician must be highly motivated and self-starter who can work independently without supervision.
- Must be professionally presentable, dependable and have a positive optimistic attitude towards work
- Associate’s Degree in Electronics and/or combined 5 or more years of experience as a Service Technician within the Fire Alarm Industry.
- Experience performing fire safety installations or service is a must.
- Advanced knowledge of Simplex product lines and demonstrated proficiency in Fire Alarm and/or Security will be a big PLUS!
- Strong knowledge of provincial building & fire codes for inspection proposes.
- Strong problem-solving techniques in various electrical products.
- Demonstrated ability to train customers.
- Demonstrated high level of customer service and ability to express service solutions in a clear and concise manner.
- Ability to lift equipment and tools up to 40lbs and climb ladders and scaffolding.
- Candidate must have excellent communication skills, both written and oral, be proficient in computer skills: Microsoft Excel, Word, Outlook and Access.
- Must be organized, able to work without constant supervision, able to communicate effectively with both internal and external customers.
- Candidate must be able to read blueprints and visually identify system components of alarm systems.
- Ability to contribute and operate in a team environment and coordinate with other departments.
- Working knowledge of fire codes and services.
- State certification as a Fire Alarm Technician is helpful. Clean California drivers license
Compensation:
- Very attractive hourly rate
- Healthcare Insurance
- Company Vehicle, Laptop, cell phone.
- Great personable working environment.