What are the responsibilities and job description for the Field Tech Support Technician position at Nusource Financial?
Field Technical Support Technician
NuSource Financial implements cutting-edge Branch Transformation, Security, and Service solutions for financial institutions, supported by a world-class service organization. Our mission is to consistently deliver value-added, consultative solutions and exceptional service experiences grounded in our core values of Integrity, Professionalism, and Teamwork.
The Field Technical Support Technician provides advanced hardware expertise and technical support to field technicians. This role focuses on diagnostics, repair guidance, training support, and continuous improvement of field service capabilities.
This position reports to the Field Technical Support & Training Manager.
Key Responsibilities
NuSource Financial implements cutting-edge Branch Transformation, Security, and Service solutions for financial institutions, supported by a world-class service organization. Our mission is to consistently deliver value-added, consultative solutions and exceptional service experiences grounded in our core values of Integrity, Professionalism, and Teamwork.
The Field Technical Support Technician provides advanced hardware expertise and technical support to field technicians. This role focuses on diagnostics, repair guidance, training support, and continuous improvement of field service capabilities.
This position reports to the Field Technical Support & Training Manager.
Key Responsibilities
- Hardware Diagnostics & Support
- Diagnose complex mechanical and electronic failures
- Support advanced parts replacement and repairs
- Validate equipment readiness and functionality
Field Technical Support
- Provide technical guidance to field technicians
- Assist with complex repair scenarios
- Support troubleshooting and resolution planning
Training & Knowledge Transfer
- Support technician onboarding and skills development
- Assist with hands-on labs and training sessions
- Mentor technicians
Documentation & Knowledge Management
- Maintain hardware repair guides and playbooks
- Capture field best practices and lessons learned
- Update technical reference materials
Quality & Improvement
- Participate in root cause analysis
- Support quality assurance initiatives
- Recommend process and technical improvements
Qualifications
- Bachelor’s degree or equivalent technical experience preferred
- 5 years of ATM/ITM field service experience
- Strong hardware diagnostic skills
- Strong problem-solving and communication skills