What are the responsibilities and job description for the Video Teller position at Nusenda Credit Union?
Nusenda Credit Union is dedicated to excellent member service, care for our community, and being a great place to work. We work to make a positive difference in the lives of the people we serve and help them achieve their financial goals. Diversity, equity, and inclusion are part of our culture and values.
We invest in people and their careers. Our competitive employee benefits include healthcare, a fully paid pension plan and 401(k) matching contributions, and professional development and tuition reimbursement.
Thank you for your interest in joining the Nusenda team!
If you are looking for an opportunity to join our team, our Full-Time Video Teller role might be right for you. As a Video Teller, you will be a trusted financial resource to members by assisting with routine financial transactions at an exceptional service level through utilizing video teller technology while using a consultative approach to evaluate, educate, and fulfill member financial needs and refer members to specialized departments when necessary.
To thrive in this role, you should have one to three years of previous banking or related experience. This position is a mixture of excellent member service, problem solving, and education. In this role, you will review and processes member’s financial transactions including answering inquiries on account, product, services or problem resolution that are within your authority to resolve through face-to-face camera interaction using video teller machines.
Key Skills and Experience:
- Experience providing a high level of member service in a face-to-face, highly technical environment.
- Ability to handle multiple responsibilities, meet deadlines, deal with sensitive information and handle problem resolution.
- Effectively communicate with internal and external customers appropriately via in person, email etc.
- Experience in multi-tasking, meeting strict deadlines, dealing with sensitive information, and problem resolution while providing exceptional service.
- Knowledgeable in Microsoft Office and all internal systems as affiliated with the department.
- Ability to adapt quickly to change and proactively communicate.
We are currently seeking a Full-Time Video Teller who can work 37-40 hours per week, with open availability Monday-Saturday.
Nusenda Credit Union is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.