Commercial Portfolio Administrator

Nusenda Credit Union is dedicated to excellent member service, care for our community, and being a great place to work. We strive to make a positive difference in the lives of our members and the communities we serve to help them achieve their financial goals. Diversity, equity, and inclusion are part of our culture and values.  

As an employer of choice, we invest in people and their careers. Our competitive employee benefits include several health and wellness options, competitive 401(k) matching contributions, professional development, and tuition assistance and more! 

Thank you for your interest in joining the Nusenda team! 

We are currently seeking a Commercial Portfolio Administrator to join our organization. As the Commercial Portfolio Administrator, you'll be responsible for supporting Commercial Portfolio Managers (CPMs) in the administration and servicing of commercial banking relationships by assisting with annual reviews, renewals, modifications, monitoring, reporting, due diligence, maintenance, and loan file management. You'll be a key contact for members, vendors, and internal teams to resolve issues and support servicing needs. You'll maintain portfolio records, track documentation, organize financials, and support commercial loan and deposit relationships while collaborating with Commercial Banking Operations ensuring accuracy, compliance, credit union policies, and regulatory standards.

What You'll Do:

• Support Commercial Portfolio Managers in the administration and servicing of assigned commercial banking relationships.

• Serve as a primary point of contact for administrative portfolio functions such as, obtaining required information from members, responding to servicing requests inquiries from commercial members, researching loan payments and account transactions and supporting the execution of annual loan reviews, renewals, modifications, covenant monitoring activities, and other portfolio management responsibilities while ensuring superior service levels

• Administer portfolio documentation processes, including collection and maintenance of financial reporting, organizational documents, loan file records, account maintenance requests, and documentation exceptions.
• Review and interprets organizational documents to determine signing authorities and documentation requirements and ensures portfolio records remain accurate, complete, and current.
• Support commercial loan and deposit servicing activities, including account openings, account maintenance, loan closings, and related administrative functions.
• Coordinate required documentation with Commercial Banking Operations and assists in ensuring compliance with Customer Identification Program (CIP), BSA, and other applicable regulatory requirements.

What You'll Need: 

• Three to five years of similar or related experience
• Associate’s degree in business administration or related field or equivalent professional experience.

Key Skills and Experience: 

• Prior experience working directly with commercial members and commercial banking services in compliance with relevant regulations and generally accepted commercial lending and deposit practices. 
• Must be familiar with commercial loan documentation and deposit account agreements; entity documents and resolutions; real estate title insurance/binders; and other due diligence items required in the lending and account opening processes

Nusenda Credit Union is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.