Senior IT Analyst

Overview

Position Summary:

At Nusano, we are working to empower the world’s leading companies, health care providers, and innovators with the radioisotopes needed to advance cancer care. Our state-of-the-art facility in West Valley City, Utah will produce radioisotopes quickly, efficiently, and affordably. This will make desperately needed resources available to hospitals and cancer clinics around the world and offer those with life-threatening diseases hope for a healthier tomorrow.

The Senior IT Analyst will be responsible for providing advanced IT support to the team, including the installation, commissioning, administration, and maintenance of network equipment and PC/Mac systems. Additionally, the Senior IT Analyst will collaborate closely with a managed service provider to resolve day-to-day issues. Strong problem-solving abilities and a customer service-focused approach are essential for this role.

This position reports directly to the IT Service Manager.

Responsibilities

What You'll Do:

• Provide Tier 1/2/3 support for desktop, laptop, and data center hardware/software issues, both onsite and remotely.
• Independently troubleshoot and research issues.
• Work autonomously and think critically.
• Collaborate with the IT Manager and Managed Service Providers (MSP) to address issues and implement solutions for all employees.
• Track computing and networking assets.
• Assist with the procurement and provisioning of new hardware and user accounts for new hires.
• Maintain cloud and on-premises data storage repositories to meet regulatory compliance requirements regarding access, retention, and backup.
• Perform additional duties as assigned.
• Occasional work travel is required.

Qualifications

Minimum Requirements:

• 7 years of experience in a service desk environment, including using a ticketing system, documentation system, and remote management application.
• Excellent customer service skills with a passion for helping others.
• Strong communication and interpersonal skills.
• Intermediate knowledge of network, hardware, and software support.
• Experience working in small teams.
• Ability to resolve business problems within the organization using established processes, procedures, and standards.
• Strong attention to detail, including notetaking and time tracking.
• Experience in an enterprise Windows environment: Active Directory, Office 365, Windows 10/11, Server 2019/2022.
• In-depth knowledge of NTFS best practices, including share and security permissions, common Group Policies such as password expiration, drive mapping, and printer deployment, Office 365 complexities including conditional access, dynamic security groups, MFA, and user setup.
• Understanding of networking functions, including routing, switches, firewalls, DNS, TCP/IP, VLAN, and SD-WAN.
• Strong understanding of other operating systems, such as macOS, iOS, Linux, and Android.

Preferred Requirements:

• Experience in a startup or rapidly changing environment.
• Experience working with a quality program and quality standards.
• Experience in a GxP environment.
• Experience with the following: Technical certification in CompTIA Network , Security , ITIL, Microsoft, or self-study, hands-on, or home-lab experience in these areas.
• Bachelor’s degree in Computer Science, Information Technology, or other relevant field.

Physical Requirements:

• Work to be conducted in an office environment, laboratories, engineering R&D, and/or production environment.
• Must be comfortable working within radiation environments.
• Must be able to sit for long periods of time.
• Frequent use of the computer with repetitive use of keyboard, mouse, and manual dexterity.

About Nusano:

At Nusano, we believe in the power of innovation to enhance lives and strengthen the communities we serve. We are more than a physics company; we are pioneers in the production of both medical and industrial isotopes. Our mission is to ensure that high-quality radioisotopes are readily available for critical applications, from cancer treatment to advancing space exploration, reducing nuclear waste, and enabling other groundbreaking innovations.

Our state-of-the-art facility in West Valley City, Utah will harness our proprietary ion source technology to produce isotopes efficiently and sustainably. We understand the urgent need for reliable access to these vital resources, and we are committed to leading the way in supply stability and innovation. We envision a future where no patient has to face treatment delays due to shortages, and where industries can thrive with dependable access to the materials they need.

At Nusano, we are dedicated to making a meaningful impact, not only in healthcare but also in the broader community. We strive to empower our partners and customers, ensuring that together, we can build a healthier, more vibrant tomorrow for all.

Benefits

• Comprehensive medical, dental, and vision coverage for employees and their eligible dependents
• 401(K) Retirement Plan
• Company-paid life insurance & AD&D coverage
• Company-paid short-term and long-term disability coverage
• High-Deductible Health Plan (HDHP) option with company funded Health Savings Account (HSA)
• Healthcare Flexible Spending Account (FSA)
• Dependent Care Reimbursement Account (DCRA)
• Voluntary Life Insurance
• Voluntary benefits such as Critical Illness, Accident, Hospital, and Pet Insurance
• Employee Assistance Program (EAP)
• Vacation, Sick Time, and Holidays