What are the responsibilities and job description for the Director of CalAIM Operations position at Nurturing Care?
Nurturing Care is seeking an experienced Director of CalAIM Operations to lead and oversee statewide operations for our Enhanced Care Management (ECM) and Community Supports (CS) programs under California’s CalAIM initiative.
The Director will provide strategic leadership, operational oversight, and regulatory compliance management while ensuring high-quality services for Medi-Cal members across multiple managed care plans.
This position requires a licensed clinical professional (LCSW, LMFT, LPCC, or equivalent) with experience in care management, population health, and Medi-Cal programs.
Key Responsibilities
- Lead operational oversight of CalAIM ECM and Community Supports programs including Housing Navigation, Housing Tenancy Services, and related supports.
- Ensure compliance with DHCS, Medi-Cal Managed Care Plans, and CalAIM program requirements.
- Oversee Program Managers, Lead Care Managers, Case Managers, and Outreach teams across multiple regions.
- Develop and implement operational policies, workflows, and program performance metrics.
- Build and maintain strong relationships with Managed Care Plans, community partners, and healthcare providers.
- Monitor program outcomes, reporting metrics, and quality improvement initiatives.
- Ensure accurate documentation, reporting, and billing alignment with CalAIM and Medi-Cal standards.
- Provide leadership in expanding CalAIM programs and improving service delivery for high-need populations.
Minimum Qualifications
- Active California clinical license required:
- LCSW (Licensed Clinical Social Worker)
- LMFT (Licensed Marriage and Family Therapist)
- LPCC or similar clinical licensure
- Minimum 5 years experience in healthcare program management.
- Strong knowledge of CalAIM, Enhanced Care Management (ECM), and Community Supports (CS) programs.
- Experience working with Medi-Cal managed care plans and DHCS regulations.
- Proven leadership experience managing multidisciplinary teams.
- Strong organizational, operational, and strategic planning skills.
Preferred Qualifications
- Experience launching or managing CalAIM ECM programs.
- Background working with high-acuity Medi-Cal populations (housing instability, behavioral health, complex care).
- Experience working with multiple managed care plans across California.
Salary : $80,000 - $95,000