What are the responsibilities and job description for the Operations Support Specialist position at NurseCare Transportation?
Company Description NurseCare Transportation (TMBD) provides caregiver-inspired transportation services that are safe, individualized, and professional. The organization is strongly customer-centric, focusing on highly qualified and experienced personnel to deliver a high level of service to every client. Each client’s needs are carefully assessed, including medical condition, mobility, and special accommodations, so that transportation plans are tailored for safety, comfort, and well-being. NurseCare Transportation also offers on-board medical assistance from trained professionals for clients who require support during travel. The team is dedicated to ensuring that clients can travel confidently, knowing their health and comfort are prioritized.
Role Description The Operations Support Specialist is a full-time, on-site role based in Methuen, MA. This role supports daily transportation operations by coordinating schedules, monitoring trip status, and communicating with drivers, medical staff, and clients. The specialist responds to inquiries, resolves service issues, and ensures that client requirements and care plans are accurately reflected in operational workflows. Responsibilities include documenting service details, updating systems, assisting with basic technical or logistical troubleshooting, and supporting continuous improvement of processes. The role requires collaboration with the operations team to maintain service quality, safety standards, and a positive client experience.
Qualifications
- Candidates should possess strong Customer Support and Communication skills to interact effectively with clients, drivers, and medical staff.
- Candidates should possess solid Technical Support and Troubleshooting skills to address basic system, scheduling, and operational issues.
- Candidates should possess good Analytical Skills to interpret service data, identify patterns, and support process improvements.
- Relevant experience in healthcare transportation, logistics, or operations coordination is beneficial.
- Ability to work on-site in Methuen, MA, manage multiple priorities, and maintain professionalism in a fast-paced environment.
- Proficiency with office software and scheduling tools; high attention to detail and accurate documentation skills.
- High school diploma or equivalent required; additional training or coursework in healthcare, logistics, or customer service is a plus.
Benefits
- Holidays off
- Two weeks of vacation
- 40 hours of sick time
- Medical, dental, and vision insurance
- 401(k) retirement plan
Work Schedule
Monday–Friday | 6:00 AM–3:00 PM
40 hours per week, including a one-hour lunch break each day.
Location: Methuen, MA — 100% onsite. No remote or hybrid work available.
If you're bilingual, dependable, enjoy helping people, and can stay organized in a busy office, we'd love to hear from you!
Join our team and help keep our transportation operations running smoothly.
We are an Equal Opportunity Employer
Apply Today!