Director Of Operations

Salary: $75K-$90K yearlyDirector of Operations (Growth & Expansion) Nurse Practitioner On Call (NPOC)Employment Type: Full-time, ExemptLocation: Hybrid (Maryland)Compensation: $75,000 $90,000 base Performance Bonus ProgramBenefits: Medical, Dental, Vision, CEU Allowance, 401(k) w/ 3% Match, 80 Hours PTOAbout NPOCEstablished in 2017, Nurse Practitioner on Call (NPOC) is a fast-growing, nurse practitionerled mental health practice serving communities across Maryland. Our next chapter focuses on scaling with intention launching new service areas, expanding access, and building a strong provider workforce.We are hiring a Director of Operations who is equally at home in strategy and execution, someone who can architect systems, expand our reach, and accelerate growth with measurable outcomes.Position SummaryThe Director of Operations is the chief architect of NPOCs expansion strategy, responsible for optimizing operations across all current sites while launching new counties, building high-performing teams, and growing our provider network.This role requires a data-driven builder who thrives in fast growth, knows how to stabilize systems while scaling them, and can build partnerships that expand market presence and referral volume.Core Responsibilities Growth & Expansion Leadership (Primary Mandate)Lead expansion into new Maryland counties including market evaluation, regulatory readiness, site development, workforce planning, and launch management.Create county-by-county expansion roadmaps with quarterly milestones.Build strategic partnerships with hospitals, community organizations, referral networks, payers, and wellness program partners.Drive provider and clinician recruitment to scale staffing in line with revenue and volume goals.Grow NPOCs visibility through external relations, community engagement, and partnership strategy. Operational Excellence & Systems BuildingOversee day-to-day operations across existing and future locations; ensure all workflows, patient scheduling, billing, clinical support, and administrative functions run efficiently.Design scalable SOPs, policy frameworks, and operational systems to support multi-site growth.Implement technology and process improvements that reduce friction and increase throughput.Create and monitor operational dashboards (clinical productivity, scheduling efficiency, claims flow, staff utilization). Financial & Performance ManagementDevelop annual budgets for operations, staffing, technology, and new site launches.Track revenue-generating metrics and ensuring operational decisions support financial sustainability.Regularly report expansion progress, staffing status, financial indicators, and capacity forecasting to leadership. Compliance & Quality OversightEnsure all sites meet state and federal regulations, licensing requirements, and clinical standards.Lead continuous quality improvement initiatives based on patient satisfaction, provider performance, and operational KPIs. Leadership & People DevelopmentLead, mentor, and grow clinic managers and support teams.Build a culture of accountability, performance, patient-centered service, and operational excellence.Establish clear expectations and developmental pathways for providers and administrative staff.Performance Metrics & KPIs (What Success Looks Like)Growth & Expansion KPIs23 new Maryland counties launched within first 1824 monthsProvider workforce growth of 2540% year-over-yearAt least 35 new strategic partnerships formed each year supporting referrals, community reach, or service expansionSuccessful launch of new services (e.g., telehealth expansions, wellness program integration) based on leadership priorityOperational KPIs2030% improvement in scheduling efficiency within 12 monthsReduction in operational bottlenecks (wait times, provider idle time, documentation delays)Improved staff retention ratesSOP adoption across 100% of operational functionsFinancial KPIsMeeting or exceeding budget targets for new site openings1015% year-over-year growth in visit volume or revenue (based on operational improvements and expansions)Maintaining strong productivity benchmarksQuality & Compliance KPIs 4.5/5 average patient satisfaction rating across sitesZero significant compliance violationsTimely completion of audits, licensing updates, and clinical QA processesPerformance Bonus StructureAnnual Bonus Eligibility: Up to 10% of Base SalaryExamples:Expansion Milestones (40% of bonus)Launching new county sites on-time and meeting regulatory standards.Provider Recruitment & Retention (25% of bonus)Hiring benchmarks met (e.g., X providers per quarter).Operational Efficiency Gains (20% of bonus)Demonstrable improvements in scheduling, patient flow, staffing ratios.Partnership Development (15% of bonus)Securing partnerships that increase referral volume or community visibility.Required Qualifications57 years of healthcare operations leadership, preferably in a multi-site, outpatient, NP-led, or mental health/primary care environment.Demonstrated success scaling organizations, opening new clinic locations, or growing provider networks.Strong experience with partnership development, business development, or regional expansion.Proven ability to manage budgets, forecast staffing needs, and track financial KPIs.Excellent leadership, communication, and operational systems-building skills.Adept with healthcare compliance, credentialing, and regulatory requirements.Preferred QualificationsExperience launching clinics or expanding into new geographic markets.Background in healthcare administration, business, operations, or similar discipline.Familiarity with Maryland regulatory landscape.Experience working with nurse practitioners or clinician-led care models.What We OfferCompetitive salary: $75K$90KHybrid work flexibilityMedical, dental, vision insuranceCEU allowance401(k) with 3% employer match80 hours of PTO annuallyA unique opportunity to lead a fast-growing, mission-driven clinician-led organizationDirect collaboration with founders and the ability to shape NPOCs statewide footprint.

Salary : $75,000 - $90,000