Wheelchair Repair Service Technician

Category

Service and Repair --> Service Technicians

Job Location

161 F Bain Drive, La Vergne, Tennessee, United States

Tracking Code

15949-128

Position Type

Full-Time/Regular

Join Numotion: The Leader in Complex Rehabilitation Technology - Become a Service Technician!

About Numotion

At Numotion, we are on a mission to improve the lives of people with disabilities. As North Americas largest provider of mobility products and services, we deliver personalized solutions ranging from manual and power wheelchairs to medical supplies and other assistive technologies that support health, independence, and everyday participation. We are committed to a workforce of diverse backgrounds and experiences and to an inclusive environment shaped by open dialogue, attentive listening, and tangible, ongoing action. We believe that our success comes from having a workforce with a diverse mix of minds, backgrounds, and experiences. Join us and contribute to fulfilling our mission to provide life-changing mobility solutions.

Position Overview

We are seeking a dedicated and skilled Service Technician to join our team at our Nashville - Bain Drive location. This is a full-time, regular/at-will position offering hourly compensation. As a Service Technician at Numotion, you will play a critical role in servicing and repairing complex manual and powered wheelchairs, as well as other essential medical equipment. This position requires a strong understanding of manufacturer specifications and the ability to use current resources to ensure proper repair, maintenance, and functionality of our products. You will directly contribute to customer satisfaction, ensuring the equipment is safe, reliable, and ready for the individuals who depend on it every day. No travel is required for this role, as work will be primarily conducted at our Nashville facility and in the field within the local service area.

Key Responsibilities

Diagnose and Repair Equipment: Identify issues, obtain quotes, and repair equipment both in the shop and in the field. Utilize manufacturer specifications and available resources to ensure all repairs meet quality and safety standards.

Maintain Stock Equipment: Keep rental and stock equipment clean, organized, and in reliable working order for customer use. Conduct routine inspections and preventive maintenance to extend the life of equipment.

Work Environment Maintenance: Ensure a clean, organized, and safe work environment in the shop and warehouse at all times. Adhere to all workplace safety standards and protocols.

Delivery Vehicle Maintenance: Maintain delivery vehicles to ensure they are in safe operating condition, keeping them clean and organized. Report any vehicle issues promptly to management.

Parts Management: Receive, store, and ship parts for equipment, ensuring accurate inventory tracking. Coordinate with suppliers and internal teams to ensure timely availability of necessary parts.

Accurate Documentation: Complete documentation in a thorough and timely manner, including obtaining necessary signatures and submitting reports. Maintain accurate records of all repairs, parts used, and service activities.

Customer Education: Educate customers and caregivers on proper use, care, and safety of the equipment to enhance longevity and user safety. Provide clear and compassionate communication to individuals with disabilities and their support networks.

Equipment Fitting and Adjustments: Perform minor fittings and adjustments to ensure that the equipment is customized and comfortable for each user. Collaborate with clinical staff as needed to ensure optimal equipment configuration.

Safety Compliance: Follow all safety procedures and regulations to ensure a safe work environment for yourself, colleagues, and customers. Report any safety concerns or incidents immediately.

Training and Development: Participate in required in-service training to stay updated with the latest industry practices and product knowledge. Pursue ongoing professional development opportunities offered by Numotion.

Physical Requirements

This role requires the ability to meet the following physical demands, with or without reasonable accommodations: lifting up to 50 lbs and pulling/pushing equipment weighing over 100 lbs as necessary; prolonged periods of standing, bending, and kneeling; strong manual dexterity for equipment manipulation and repairs; ability to work in inclement weather conditions during field operations; and availability to work overtime when required based on business needs.

Why Join Numotion?

At Numotion, we are committed to providing employees with a competitive compensation package, which includes medical, dental, and vision insurance to support your health and wellness; a 401(k) with employer match to help you plan for your future; short- and long-term disability for peace of mind; life insurance for financial security for your family; and employee training and development programs to ensure your continued growth and success.

Equal Opportunity Employer

Numotion is proud to be an equal opportunity employer. We are dedicated to creating a diverse and inclusive workplace where everyone is treated with respect and dignity. We do not tolerate discrimination in any form and are committed to fostering a work environment that reflects the diverse communities we serve. All candidates must pass a drug test as part of the hiring process.

Ready to Make a Difference?

If you are passionate about delivering life-changing mobility solutions and providing exceptional customer service, apply today to join the Numotion team at our Nashville - Bain Drive location. Help us empower individuals to live more independent, fulfilling lives. Join Numotion - where your work makes a real difference in the lives of those who need it most!

Required Skills

• Proficiency with hand and power tools for equipment repair and maintenance
• Ability to diagnose mechanical issues in complex manual and powered wheelchairs
• Strong manual dexterity for equipment manipulation, fitting, and repairs
• Basic computer skills including word processing, email, and internet navigation for documentation and communication
• Ability to read and interpret manufacturer specifications and technical documentation
• Strong problem-solving skills with the ability to quickly assess situations and make sound decisions
• Effective verbal and written communication skills for customer education and documentation
• Inventory management and parts tracking skills
• Attention to detail for accurate documentation and thorough equipment inspections
• Ability to manage multiple tasks efficiently in a fast-paced environment
• Knowledge of safety procedures and workplace safety compliance
• Customer service skills with the ability to interact compassionately with individuals with disabilities and their caregivers
• Valid State Drivers License with a satisfactory driving record
• Ability to lift up to 50 lbs and push/pull equipment weighing over 100 lbs
• Ability to work in various weather conditions and perform physically demanding tasks for extended periods
  
  

Required Experience

• High School diploma or GED required, or a minimum of one year of related experience in lieu of education
• Minimum of two years of relevant mechanical experience in a repair or maintenance role
• Experience with medical equipment repair or maintenance is preferred
• Hands-on experience with mobility equipment such as manual or powered wheelchairs is highly desirable
• Experience performing equipment diagnostics, obtaining repair quotes, and executing repairs in both shop and field environments
• Experience maintaining inventory and managing parts including receiving, storing, and shipping
• Experience completing technical documentation accurately and in a timely manner
• Experience educating end users or customers on proper equipment use and safety
• Experience maintaining a clean, organized, and safe work environment in compliance with safety regulations
• Experience working in a fast-paced environment while managing multiple priorities and maintaining attention to detail
• Experience with vehicle maintenance and ensuring safe operating conditions is a plus
• Experience participating in in-service or professional development training programs related to technical or mechanical fields