Service Technician

Category

Service and Repair --> Service Technicians

Job Location

120 Purity Road, Penn Hills, Pennsylvania

Tracking Code

15664-128

Position Type

Full-Time/Regular

Join Numotion: The Leader in Complex Rehabilitation Technology - Become a Service Technician!

About Numotion

At Numotion, we are on a mission to improve the lives of people with disabilities. As North America's largest provider of mobility products and services, we deliver personalized solutions ranging from manual and power wheelchairs to medical supplies and other assistive technologies that support health, independence, and everyday participation. We are committed to a workforce of diverse backgrounds and experiences and to an inclusive environment shaped by open dialogue, attentive listening, and tangible, ongoing action. We believe that our success comes from having a workforce with a diverse mix of minds, backgrounds, and experiences, and we are committed to maintaining an inclusive work environment based on open dialogue, active listening, and continuous improvement.

Position Overview

We are seeking a dedicated and skilled Service Technician to join our team at our Pittsburgh - Purity Road location. This is a full-time, regular/at-will position with no travel required. As a Service Technician at Numotion, you will play a critical role in servicing and repairing complex manual and powered wheelchairs, as well as other essential medical equipment. This position requires a strong understanding of manufacturer specifications and the ability to use current resources to ensure proper repair, maintenance, and functionality of our products. You will directly contribute to customer satisfaction, ensuring the equipment is safe, reliable, and ready for the individuals who depend on it every day.

Key Responsibilities

Diagnose and Repair Equipment: Identify issues, obtain quotes, and repair equipment both in the shop and in the field. You will be responsible for thoroughly assessing each piece of equipment and implementing effective repair solutions in a timely manner.

Maintain Stock Equipment: Keep rental and stock equipment clean, organized, and in reliable working order for customer use. Regular inspection and preventive maintenance of all stock items is essential to ensure readiness for deployment.

Work Environment Maintenance: Ensure a clean, organized, and safe work environment in the shop and warehouse at all times. Adherence to safety standards and organizational protocols is a fundamental expectation of this role.

Delivery Vehicle Maintenance: Maintain delivery vehicles to ensure they are in safe operating condition, keeping them clean and organized. Routine checks and reporting of any vehicle issues are part of this responsibility.

Parts Management: Receive, store, and ship parts for equipment, ensuring accurate inventory tracking. Proper documentation of all parts transactions is required to maintain inventory integrity.

Accurate Documentation: Complete documentation in a thorough and timely manner, including obtaining necessary signatures and submitting reports. Attention to detail in record-keeping is critical for compliance and operational efficiency.

Customer Education: Educate customers and caregivers on proper use, care, and safety of the equipment to enhance longevity and user safety. Clear and compassionate communication is key when interacting with clients and their support networks.

Equipment Fitting and Adjustments: Perform minor fittings and adjustments to ensure that the equipment is customized and comfortable for each user. This includes making precise modifications based on individual user needs and clinician recommendations.

Safety Compliance: Follow all safety procedures and regulations to ensure a safe work environment. This includes adherence to OSHA standards, company safety policies, and any applicable regulatory requirements.

Training and Development: Participate in required in-service training to stay updated with the latest industry practices and product knowledge. Continuous learning is encouraged and supported at Numotion.

Physical Requirements

This role requires the ability to meet the physical demands of the job, with or without reasonable accommodations. Candidates must be able to lift up to 50 lbs and pull or push equipment weighing over 100 lbs as necessary. The role also requires prolonged periods of standing, bending, and kneeling, as well as strong manual dexterity for equipment manipulation and repairs. The ability to work in inclement weather conditions during field operations and to work overtime when required based on business needs is also expected.

Compensation And Benefits

Numotion is committed to providing employees with a competitive compensation package. This position is compensated on an annual salary basis. Benefits include medical, dental, and vision insurance to support your health and wellness; a 401(k) with employer match to help you plan for your future; short- and long-term disability for peace of mind; life insurance for financial security for your family; and employee training and development programs to ensure your continued growth and success. No per diem is associated with this role.

Equal Opportunity Employer

Numotion is proud to be an equal opportunity employer. We are dedicated to creating a diverse and inclusive workplace where everyone is treated with respect and dignity. We do not tolerate discrimination in any form and are committed to fostering a work environment that reflects the diverse communities we serve. All candidates must pass a drug test as part of the hiring process. Numotion is a drug-free workplace.

Ready to Make a Difference?

If you are passionate about delivering life-changing mobility solutions and providing exceptional customer service, apply today to join the Numotion team at our Pittsburgh - Purity Road location. Help us empower individuals to live more independent, fulfilling lives. Join Numotion - where your work makes a real difference in the lives of those who need it most!

Required Skills

• Proficiency with hand and power tools for equipment repair and maintenance
• Strong mechanical aptitude and ability to diagnose and troubleshoot complex equipment issues
• Basic computer skills including word processing, email, and internet navigation for documentation and communication
• Ability to read and interpret manufacturer specifications and technical manuals
• Strong problem-solving skills with the ability to quickly assess situations and make sound decisions
• Excellent attention to detail for accurate documentation and inventory management
• Strong manual dexterity for precise equipment manipulation, fitting, and repair
• Effective verbal communication skills for customer education and caregiver instruction
• Ability to manage multiple tasks simultaneously while maintaining quality and accuracy
• Knowledge of safety procedures and regulatory compliance standards including OSHA guidelines
• Inventory management and parts tracking skills
• Ability to work efficiently in a fast-paced environment
• Valid State Drivers License with a satisfactory driving record
• Ability to lift up to 50 lbs and push or pull equipment weighing over 100 lbs
• Ability to work in various weather conditions and perform physically demanding tasks including prolonged standing, bending, and kneeling
  
  

Required Experience

• High School diploma or GED required, or a minimum of one year of related work experience
• Minimum of two years of relevant mechanical experience in a hands-on technical role
• Experience with medical equipment repair or maintenance is preferred
• Previous hands-on experience with wheelchair repair or complex rehabilitation technology is highly desirable
• Experience performing equipment diagnostics, identifying faults, and implementing effective repair solutions
• Experience maintaining and organizing inventory, including receiving, storing, and shipping parts
• Experience completing accurate technical documentation, reports, and obtaining required signatures
• Experience educating end users or customers on the proper use and care of technical or medical equipment
• Experience maintaining a clean, safe, and organized work environment in compliance with safety regulations
• Experience performing minor fittings and adjustments on mechanical or medical equipment
• Experience maintaining vehicles or equipment in safe and operational condition
• Experience working in a customer-facing or service-oriented technical role
• Experience participating in ongoing training and professional development programs to stay current with industry practices