Home Access Lift Manager

Leadership

Omaha, NE

ID: 14313-128

Full-Time/Regular

By joining Numotion, you will be a part of the nation's leading provider of Complex Rehabilitation Technology. Numotion is helping thousands of people with individually configured, medically necessary mobility products and services. From manual and powered wheelchairs to disposable medical supplies that serve unique medical and functional needs, we are improving the lives of people with disabilities by enabling them to actively participate in everyday life. Maintaining our standing as the industry leader in CRT comes from having a workforce with a diverse mix of minds, backgrounds and experiences, and we are committed to cultivating an inclusive work environment based on open dialogue, active listening and ongoing definitive actions.

JOB PURPOSE: Responsible for coordinating and scheduling and managing all lift projects, repairs and warranty work on all life equipment installed by Home Access. Equipment includes stair lifts, vertical platform lifts, ceiling, lifts, ramps, and other equipment as needed. Oversee all new sales projects, ensure goals are met and paperwork is gathered and submitted to CCC.

Key Responsibilities

• Receive calls from clients and referrals to determine the scope of install, repair, or maintenance work needed via phone/virtual or in-home visits.
• Consult with manufacture tech support teams when necessary.
• Communicate with team to ensure products and tools are ready for each project.
• Using the Venu system, review client data to order the appropriate parts from the manufacture within the system.
• Coordinate with clients to address questions related to Install/maintenance/repair.
• Coordinate with sales to schedule and install new equipment.
• Coordinate with VA on veteran requests, evaluations, and installations.
• Monitor and maintain tools, storage, and re-supply parts when necessary.
• Ensure Numotion standards and all applicable codes/regulations are followed on site.
• Perform other jobs in warehouse or office as needed.
• Coordinate with CCC on billing and insurance requirements.
• Ensure all customer delivery tickets are compliant and submitted in a timely manner.
• Ensure HIPPA, Safety, and Code Compliance regulations are met at all times.
• Schedule projects and maintain calendar to meet revenue goals.
• Assist with developing list of subcontractors.
• Evaluate sub-contractor performance.
• Oversee Monitor and maintain tools, storage, maintenance, re-supply, coordinating with other staff.
• Determine the appropriateness of purchase.
• Review corporate credit card report to reconcile tool purchases.
• Receive and sort products on loading dock as needed.
• Record service and follow up for clients in a timely manner and coordinate with other staff.
• Provide on-site job assistance and support when needed.
• Stay abreast on training and certifications from manufacturers and equipment updates.
• Lead, direct, and train the Home Access Lift Team to ensure performance meets Numotion’s standards.
• Utilize Numotion Leadership Principles to perform job with integrity, compliance, and values consistent with Numotion’s mission.
• Adhere to employee or customer confidentiality and comply with Numotion’s policies and federal regulations.
• Provide excellent customer service for all internal and external customers of the operations at all times. Provide solutions for customer concerns and continually focus on customer service as our top priority.
• The above duties and responsibilities are not an all-inclusive list but rather a general representation of the duties and responsibilities associated with this position. The duties and responsibilities will be subject to change based on organizational needs and/or as deemed necessary by management.
  
  

Required Qualifications, Skills, And Experience

• Associate’s degree in a related field or an equivalent combination of education and related experience may be considered.
• Minimum of three (3) years’ experience in lift projects with management of subcontractors and assistive technology or residential modifications for disability.
• Minimum of two (2) years of leadership development experience, including leading, mentoring and/or coaching.
• Must be able to understand project plans for lift installation.
• Must be able to travel frequently across geographical zone locations.
• Valid State Driver’s License with a clean driving record.
• Demonstrated ability to communicate across all areas of the organization.
  
  

Preferred Competencies And Qualifications

• Previous experience working with individuals with physical disabilities.
• 30 hour OSHA training.
• Ability to work with minimal supervision while using own technical judgment regarding complex tasks.
• Excellent communication skills both internally and externally.
• Able to work in a fast-paced environment and juggle multiple priorities.
• Able to think quickly, assess a situation and make a sound decision.
• Strong listening, organization and priority setting skills.
• Experience with common PC software (Word Processing, Email, and Internet).
• Demonstrated ability to thrive in a matrixed environment, working with cross functional team members to achieve shared goals.
  
  

Physical Work Requirements

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be highly mobile, able to access all areas of the work site and premises.
• Must be able to safely participate in general light construction activity: occasionally carry/lift items up to 50 pounds, climb ladders, kneel, stand, walk, crawl per job demands.
• Ability to concentrate and remain focused while handling multiple tasks, responsibilities, and projects.
• Frequent use of hands, wrists, fingers associated with computer equipment.
• Prolonged periods of time working at a desk and/or on a computer.
• Occasionally move and reach with arms and hands.
• Ability to communicate effectively.
• Ability to work overtime as needed.
  
  

At Numotion, we offer competitive compensation packages, including medical, dental and vision insurance, short-term and long-term disability, a 401k, and life insurance. Numotion is an equal opportunity employer. We strive for a workplace that reflects the communities we serve and do not tolerate discrimination against our employees, customers, and partners regardless of ethnicity, disability, gender identity, sexual orientation, religion, age, citizenship, marital or veteran status. Numotion is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.