SAP Operations Manager

Job Title: Sr. Manager, Operations

Location: Remote

Long Term

Role Summary

The Sr. Manager, Operations is a strategic, cross-functional leader reporting directly to

the Director of Engineering, ERP Platform & Integration. This role uniquely spans the

three engineering verticals, BASIS, Integration, and Cloud/Platform, and is responsible

for driving operational excellence, system reliability, and cross-domain alignment.

The successful candidate will play a crucial role in understanding the interdependence

and operational nuances across these areas, ensuring seamless coordination and

optimized performance. They will bring a modern mindset, a strong leadership

presence, and the ability to navigate complex technical environments with empathy,

clarity, and precision.

This role collaborates closely with engineering leads, TPMs, and the Technical

Documentation Specialist to ensure environments are well-documented, compliant, and

scalable. Additionally, the Sr. Manager will represent Enterprise Technology across

Operations & Technology, fostering strong cross-functional relationships, managing

vendor coordination, overseeing environment governance, and delivering insightful

operational reporting.

Key Responsibilities

Operations Leadership

• Establish and lead cross-functional operational initiatives across Platform,

BASIS, and Integration, while managing a team of contractors and service

providers.

• Anticipate and optimize resource needs, including identifying performance

gaps, staffing requirements, and opportunities for efficiency.

• Develop and maintain environment management standards, including

release controls, patches, and transport processes.

• Ensure timely application of system patches, including security updates, to

maintain platform stability, compliance, and protection against

vulnerabilities.

• Oversee high availability and performance of systems through proactive

monitoring and incident response coordination.

Program & Process Management

• Establish new operational processes and standards to support the needs

of a newly formed company, including designing, implementing, and

evolving workflows that enable scalable, efficient, and resilient operations.

• Build with agility and adaptability in mind, enabling the organization to

respond effectively to evolving business priorities and strategic growth

opportunities.

• Partner with TPMs and PMO to align operational activities with project

timelines and business priorities.

• Drive continuous improvement in operational workflows, including

automation and tooling enhancements.

• Support Day 1 readiness and post-launch stabilization efforts.

Governance & Compliance

• Collaborate with the BASIS Security Engineer to ensure compliance with

SOX, GDPR, and internal controls.

• Own the organization and upkeep of operational documentation, ensuring

it is created when needed, logically structured, consistently maintained,

and easily accessible to relevant stakeholders.

• Track and report on operational KPIs, technical debt, and modernization

opportunities.

Cross-Functional Collaboration

• Act as a liaison between Platform, BASIS, and Integration teams to ensure

seamless coordination.

• Engage with vendors and service providers to manage SLAs and

operational dependencies.

• Support executive reporting and decision-making through clear summaries

and operational insights.

Qualifications

• 8 years of experience in enterprise IT operations, preferably in SAP or

ERP environments.

• Demonstrated ability to lead with empathy, foster collaboration across

diverse teams, and communicate technical concepts with clarity and

influence.

• Experience navigating change and ambiguity in transformation

environments, and a commitment to continuous learning and professional

development.

• Strong understanding of infrastructure, integration, and platform

operations.

• Proven ability to lead cross-functional teams and manage complex

technical programs.

• Familiarity with compliance frameworks (SOX, GDPR) and operational

governance.

• Excellent communication and documentation skills; experience with

Confluence, Jira, and visualization tools.