What are the responsibilities and job description for the Desktop Support Engineer position at Numentica?
Location: Torrance, CA (Onsite, 5 days per week)
Experience: 3 years
Support Level: Tier 1 and Tier 2
We are seeking an experienced Helpdesk IT Support Engineer to provide daily end-user support for Windows desktops and laptops. This role handles troubleshooting, updates, installations, and general IT assistance for company employees. Tier 3 issues will be escalated to specialized teams.
Responsibilities:
- Provide Tier 1 and Tier 2 support for Windows desktops, laptops, applications, and user accounts
- Troubleshoot hardware, software, connectivity, and peripheral issues
- Perform system updates, imaging, installations, and new hire setups
- Maintain ticket documentation and escalate issues as needed
- Support basic networking and VPN access
- Manage IT equipment inventory
Qualifications:
- 3 years of Helpdesk or Desktop Support experience
- Strong Windows 10/11 troubleshooting skills
- Familiar with Active Directory and basic networking (DNS, DHCP, VPN)
- Excellent communication and customer service skills