Desktop Support Engineer

Location: Torrance, CA (Onsite, 5 days per week)

Experience: 3 years

Support Level: Tier 1 and Tier 2

We are seeking an experienced Helpdesk IT Support Engineer to provide daily end-user support for Windows desktops and laptops. This role handles troubleshooting, updates, installations, and general IT assistance for company employees. Tier 3 issues will be escalated to specialized teams.

Responsibilities:

• Provide Tier 1 and Tier 2 support for Windows desktops, laptops, applications, and user accounts
• Troubleshoot hardware, software, connectivity, and peripheral issues
• Perform system updates, imaging, installations, and new hire setups
• Maintain ticket documentation and escalate issues as needed
• Support basic networking and VPN access
• Manage IT equipment inventory

Qualifications:

• 3 years of Helpdesk or Desktop Support experience
• Strong Windows 10/11 troubleshooting skills
• Familiar with Active Directory and basic networking (DNS, DHCP, VPN)
• Excellent communication and customer service skills