Financial Recovery Support Specialist

As a Financial Recovery Support Specialist, you will play a key role in supporting the Financial Recovery team through administrative, clerical, and member service functions. This role focuses on maintaining accurate records, assisting with delinquent accounts, and providing exceptional service to members and vendors, while contributing to the overall success of the department.

 

What You'll Do:

• Performs clerical duties as assigned by management.
• Processes GAP and Extended Warranty for repossessed vehicles.
• Issues final notice charge-off letters.
• Works on in house charge off accounts for payment arrangements and follow up.
• Maintains charge off tracking sheet.
• Monitors collection agency placement and follow-up.
• Completes Disability and Life Claim follow up and monthly log.
• Updates Propay transactions as needed.
• Helps with bankruptcy accounts- print needed items, scan, etc.
• Follows up and collects on delinquent real estate taxes.
• Updates notes with weekly repossession updates and bills from collection agencies.
• Mails out delinquent notices.
• Accurately scans documents and quality control of scanned documents.
• Accurately and in a timely manner completes assigned duties.
• Greets and directs vendors in an appropriate manner.
• Provides departmental telephone support as needed with incoming and/or outgoing calls.
• Follows organization's policies, procedures, and directives, and adheres to all applicable regulations including, but not limited to, Bank Secrecy Act.

Qualifications:

• Six months to two years of similar or related experience.
• High school education or GED required.
• Courtesy, tact, and diplomacy are essential elements of the job.
• Work involves personal contact with others inside and/or outside the organization, regarding routine matters for the purpose of giving or obtaining information which may require some discussion.
• Outgoing, friendly, energetic, seeks solutions, problem solving, thrives in team environment.
• Detail oriented.
• Basic mathematical skills. Basic computer skills with basic knowledge of Microsoft Word, Excel, Internet Explorer, and Outlook.

More about Us:

NuMark's mission is to enrich the financial lives of our members. We offer a full menu of financial services from mortgage and auto loans to free checking accounts and business services. NuMark Credit Union is dedicated to putting our members first, treating them like family and helping them do more with their money. We help members get to their fantastic future faster.

At NuMark Credit Union, we recognize how vital our team is to the success of our organization. We believe that investing in the wellness and professional development of our people should be at the forefront of how we operate. Our focus is on making employees feel valued and supported because we know a strong team and positive culture is what gives us a competitive advantage in the markets that we serve. Take a look at our core values that dictate how we treat members and each other:

Passionate – We are dedicated to exceeding expectations and are passionate, open-minded, and committed to serving members and their families on their lifelong financial journeys.

Accountable – We take ownership of our responsibility to act in the best interests of our members and treat everyone with respect.

Collaborative – We work together to provide exceptional service to our members, communities, and each other. We believe in the power of teamwork to achieve a common goal.

Knowledgeable – We believe knowledge is power and that it should be freely shared with our members, communities, and employees.

Member Centric – NuMark members are the foundation of who we are. Our members and our team are made up of diverse backgrounds. This allows us to be an inclusive organization where we can proudly serve everyone.

Benefits:

We want to make sure you're taken care of, which is why we strive to offer competitive and cost-conscious benefits for you and your family. Full Time Employees can choose between several plans from Blue Cross Blue Shield (HMO, Options or PPO), Dental, Vision, 3 weeks of Paid Time Off, Paid Holidays Off, Company Lunches and Parties, Birthday Holidays, Life Insurance (Company Paid), Short and Long Term Disability (Company Reimbursed), 401(k) Savings Plan with Company Match & Profit Sharing, Flex Spending Account, Accident Insurance Plans, Education Reimbursement for Bachelor or Master's Degrees, Employee Assistance Program, Paid Community Volunteer Time, and Career Advancement Opportunities.

Equal Opportunity Employer:

Equal Employment Opportunity has been, and will continue to be, a fundamental principle of NuMark Credit Union where employment is based upon personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, or any other protected characteristic as established by law.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions under the Americans with Disabilities Act (ADA).

• While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, telephone, and keyboard.
• Specific vision abilities required by this job include close vision requirements due to computer work.
• The ability to talk and hear both in-person and by telephone is required.
• Light to moderate lifting may be required up to 25 pounds.
• Regular, predictable, in-person attendance is required at the employee's assigned location(s) for all scheduled shifts.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions under the Americans with Disabilities Act (ADA).

• Moderate noise (i.e., business office indoors with computers, phone, and printers, light traffic).
• Ability to work in a confined area.