Office Administration and Manager

NuLine Utility Services is a locally owned and operated utility service provider, proudly serving our community with dependable, customer-focused solutions. As a small but growing company, we value teamwork, accountability, and a hands-on approach to everything we do.

We are seeking a dedicated and versatile Office Administration and Manager to oversee daily office operations, provide administrative support, and serve as the first point of contact for customers and vendors.

Position Summary

This role combines office management, administrative support, and receptionist responsibilities. The ideal candidate is organized, personable, and capable of handling multiple priorities in a fast-paced, small-business environment. You will create a welcoming office atmosphere, support field teams, assist with administration, and help keep the business running smoothly.

Key Responsibilities

Office & Administrative Operations

• Oversee daily office functions including filing, scheduling, supplies management, and record-keeping
• Support the owner/manager with administrative tasks and company communications

Receptionist Duties

• Greet visitors and customers warmly, both in person and over the phone
• Answer and direct incoming phone calls and emails
• Schedule service appointments and route calls or messages to staff
• Accept and process incoming mail, deliveries, and packages
• Maintain a clean, organized, and professional front office environment

Customer Service

• Respond to inquiries in a friendly and professional manner
• Help resolve customer issues and direct service requests to the appropriate team member
• Follow up with customers after service to ensure satisfaction and document feedback

Financial & Bookkeeping Support

• Assist with billing and payment tracking
• Process deposits and support payroll/timesheet entry
• Coordinate with the accountant as needed

Team & Operations Coordination

• Help onboard and support new employees with administrative setup and training
• Assist with scheduling team meetings and managing calendars
• Support compliance with safety procedures and documentation requirements

Qualifications

• 2 years of office administration or receptionist experience (small business or service industry preferred)
• Strong customer service and communication skills
• Organized, detail-oriented, and self-motivated
• Proficient in Microsoft Office (Word, Excel, Outlook); experience with QuickBooks or similar software is a plus
• Ability to manage multiple priorities and handle confidential information
• Knowledge of utility services, trades, or field service operations is an asset (not required)

Work Environment

• Small, close-knit office with regular interaction with field technicians and leadership
• Standard Monday–Friday hours, with occasional flexibility based on company needs
• Opportunities to grow with the business as responsibilities expand

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Expected hours: 40 per week

Application Question(s):

• Which email should we use to reach out for a first-round interview? (Provide your email and check it frequently)
• Do you consent to receive text messages about your application for this role?

Work Location: In person

Salary : $20 - $25