Job Title : ServiceNow Architect
Location : Plano, Texas
Rate : Best competitive rate
Position Overview
We are seeking a ServiceNow Architect to join our Governance Team at IBM / AT&T in Plano, Texas. In this role, you will leverage your expertise in ServiceNow to design and implement solutions, specifically focusing on the CSM, ITSM, ITOM, and CMDB modules within the Telecom industry. As a ServiceNow Certified Architect, you will play a key role in driving best practices, governance, and data stewardship for the Product Catalog and Inventory Management.
This position requires extensive knowledge of the ServiceNow platform, strong communication skills, and the ability to work collaboratively with cross-functional teams to deliver impactful solutions.
Key Responsibilities
Solution Design and Governance
- Collaborate with business stakeholders, product managers, and technical teams to understand requirements and design effective ServiceNow solutions.
- Develop end-to-end solutions ensuring alignment with industry best practices, scalability, and architectural standards.
- Establish and enforce governance policies related to the CSM, ITSM, ITOM, and CMDB modules, with a focus on data quality, security, and compliance.
Product Catalog and Inventory Management
Lead the design, implementation, and maintenance of the Product Catalog in ServiceNow.Define product hierarchies, attributes, and relationships to ensure accurate representation of offerings.Implement best practices for data stewardship to maintain product data integrity.Collaborate with stakeholders to continuously enhance the catalog's usability and relevance.Trouble Ticket Lifecycle Management & Process Optimization
Analyze and optimize existing ticketing workflows to streamline processes.Enhance automation, orchestration, and system integration between ServiceNow modules and external systems.Technical Leadership
Provide architectural guidance to development teams, ensuring alignment with industry standards and best practices.Mentor junior architects and developers, fostering a culture of continuous learning and growth.Stay up to date on ServiceNow releases and industry developments relevant to the Telecom & Media domain.Collaboration & Communication
Work closely with business analysts, developers, testers, and project managers to ensure successful project execution.Effectively communicate complex technical concepts to non-technical stakeholders.Participate in project planning, estimation, and execution.Continuous Improvement
Monitor the performance of the ServiceNow platform, identifying bottlenecks and proposing enhancements.Lead continuous improvement initiatives to enhance platform functionality and performance.Engage in ServiceNow community forums and contribute to knowledge-sharing efforts.Required Qualifications
ServiceNow Certifications
ServiceNow Certified System Administrator (CSA).Certified Implementation Specialist (CIS) in IT Service Management (ITSM) or related modules.ServiceNow Certified Application Architect (CAA) or Certified System Architect (CSA) is highly preferred.Industry Experience
Minimum of 5 years of experience in ServiceNow architecture, design, and implementation.Experience in the Telecom & Media industry, with a focus on order management and related processes.Technical Skills
Expertise in ServiceNow platform capabilities, including workflows, Flow Designer, and integrations.Proficiency in JavaScript, REST APIs, and ServiceNow scripting.Strong understanding of data modeling and relational databases.Communication & Leadership Skills
Strong written and verbal communication skills.Proven ability to lead technical decisions and influence outcomes.Excellent problem-solving and analytical abilities.Additional Information
This is a full-time contract position based at the AT&T office in Plano, Texas.Candidates must have legal authorization to work in the United States.Thanks and Regards
Nancy
Talent Acquisition | Nukasani Group Inc
Tel : (630)-339-3525
Email : Recruiter5@nukasanigroup.com
www.nukasanigroup.com
1001 E Chicago Ave, Unit B 111, Naperville IL 60540.
