What are the responsibilities and job description for the Retail Member Services Representative position at Nueces Electric Cooperative (NEC)?
Retail Member Service Representative: Corpus Christi, Texas
NEC Co-op Energy is a proactive retail electric division who is paving ways in the industry, and currently has a job opportunity for a potential candidate to fill the position as our newest Retail Member Services Representative. At NEC Co-op Energy, we thrive on being the organization that people love to work at. Join in our team in Corpus Christi, TX., today! We offer a great benefits package consisting of health insurance (medical, vision, dental), retirement, holiday pay, paid time off (vacation/sick), and life insurance.
Job Details
- Full-time
- Classification: Non-Exempt
- Reports to: Retail Operations Manager
- Industry: Retail Electric Provider
Position Summary and Responsibilities
This position provides current and future members with immediate attention and assistance with NEC Co-op Energy processes and services including new enrollment and answering billing and energy usage questions. Demonstrates competence and confidence my maintaining understanding and knowledge to advise members regarding wise electricity use, offers and applicable programs, billing, and payments processing, and resolves any requests or complaints in a manner satisfactory to the member and NEC Co-op Energy. Provides support on other office services to ensure members are served such as electronic transaction processing. Performs other general office duties for the NEC Co-op Energy Division, as required. Develops an enthusiasm for high quality and friendly service to NEC Co-op Energy members and supports other team members. Keeps the NEC Co-op Energy Operations Manager informed with daily reports and information regarding progress and developments as required.
Primary Job Functions
- Provides excellent member service to all member/consumers in a courteous and professional manner whether in person or by phone, which may include new member enrollment/connection, billing, payments, maintains fiscal viability (lockbox, online banking, phone and in-person service, deferred payment arrangements, switch holds, average billing set up, ACH drafts of bank accounts and credit cards, non-sufficient funds, disconnections, delinquencies (late penalties, notices, collections, write offs), and deposit (assessment and refund).
- Process EDI transactions and troubleshooting, as required.
- Support financial processes including daily, month-end and year-end reconciliation processes and reporting, balance billing system, and capital credits (allocations, refunds, unclaimed and escheating), as required.
- Creates a smooth paper flow by reviewing all applications for service and maintaining files of supporting documents, keeping records necessary for all disconnects, account change updates, rate assignments and by ensuring that each new member has provided proper authorization for service and paid necessary fees and deposits.
Minimum Requirements
- Associate degree or equivalent combination of education and experience
- One to three years of work experience utility billing, customer service call center, or related experience
- Working knowledge of standard office equipment (computer, fax, copier, scanner, etc.).
- Basic computer literacy with knowledge of Microsoft applications including Word, Excel, and Outlook.
- Have knowledge or ability to learn to use computerized utility customer information systems within the introductory period.
- Must have knowledge of spreadsheet programs and other computer related software and office equipment for the preparation of reports and instruction manuals.
- Ability to multi-task with attention to detail.
Preferred Requirements
- Associate degree with up to three years of customer call center experience in billing or related experience.
- Bilingual in Spanish.
- Valid Texas Driver's License
About Nueces Electric Cooperative (NEC)
Nueces Electric Cooperative (NEC) is more than a non-profit, customer-owned, at-cost electric utility. Founded in 1938, NEC serves over 19,000 electric meters across eight South Texas counties near the beautiful Texas Gulf Coast. NEC is a pioneering cooperative in the industry, becoming the first electric cooperative to voluntarily deregulate in 2005. Today, NEC Retail serves over 32,000 consumers across Texas, offering competitive electric service.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.