What are the responsibilities and job description for the Customer Service Specialist position at NUCOAT North America, LLC?
Location: New Albany, OH
Employment Type: Full-Time
NUCOAT is growing, and we're looking for a detail-oriented, proactive Customer Service Specialist who excels at delivering an exceptional customer experience in a fast-paced manufacturing environment.This role is the connective thread between our customers and our internal teams — ensuring every order, request, and interaction is handled with accuracy, professionalism, and care.
What You’ll Do
Customer Communication & Support
- Serve as the primary point of contact for customer calls, emails, and inquiries.
- Provide clear, timely updates on orders, lead times, product information, and technical needs.
- Build strong customer relationships through responsive and solution-focused communication.
Order Management & Data Entry
- Enter and maintain customer orders in the MRP system with a high level of accuracy.
- Review order details for completeness and ensure all requirements are clearly captured.
- Track orders through fulfillment and proactively communicate any changes or delays.
Cross-Functional Coordination
- Act as a liaison between customers and internal teams (production, logistics, sales, technical support).
- Follow up internally to ensure customer issues are resolved quickly and thoroughly.
- Support the Customer Experience team in identifying trends, gaps, and opportunities for improvement.
Customer Experience Ownership
- Help ensure every touchpoint — from order entry to post-delivery — reflects NUCOAT’s quality standards.
- Support continuous improvement initiatives in service, communication, and process flow.
What You Bring
- Experience in customer service, order entry, inside sales, or operations support (manufacturing experience preferred).
- Familiarity with MRP or ERP systems (willing to train the right candidate).
- Strong attention to detail and excellent organizational skills.
- Professional communication and the ability to handle customer issues with empathy and confidence.
- Ability to work cross-functionally and manage multiple priorities in a fast-paced environment.
Why NUCOAT?
- Growing company with strong market momentum
- Supportive team environment with opportunities to learn and grow
- A role where your work directly impacts customer satisfaction and company success