What are the responsibilities and job description for the Customer Data Management Specialist position at NuCO2?
* This is an early career role, please review experience requested below
Essential Duties and Responsibilities:
- Review, interpret, and input contract data and customer information into multiple systems to create and maintain accurate customer records in the Company’s operating system.
- Correct, update, and adjust customer data based on customer relationship management processes and set-up requests.
- Monitor and generate reports to ensure data integrity.
- Manage and maintain the customer database, ensuring accuracy and consistency
Qualifications:
- Ability to read and interpret contracts, pricing details, and equipment transmittals.
- Strong verbal and written communication skills, with the ability to convey information clearly.
- Understanding of billing and invoicing systems, including screens and codes.
- Proficiency in basic math operations, including addition, subtraction, multiplication, division, and conversions of fractions and decimals.
- Typing speed of at least 40 words per minute.
- Capability to manage multi-screen system setups.
- Proficient with internet-based tools, Microsoft Excel, and Outlook.
- Experience in a transactional, data-driven environment focused on processing and updating information.
- Strong organizational and time management skills with a keen eye for detail.
- Excellent customer service and interpersonal skills.
- Effective problem-solving skills with a focus on details and accuracy.
- Ability to work independently and as part of a team.
Education and Experience:
- Required: High School Diploma.
- Preferred: Associate’s degree (equivalent work experience may be considered).
- Minimum of 2 years of related work experience in a similar role.
- Experience with JDE systems preferred.
Competencies and Attributes:
- Enthusiasm for accepting responsibility and accountability; a strong “ownership mentality.”
- Strong work ethic, self-motivation, and ability to work independently.
- Results-driven and achievement-oriented individual.
- Energetic and proactive personality.
- Proven ability to foster positive relationships with colleagues and customers.
NuCO2 provides competitive pay and an exceptional benefits package, including health, dental, disability, and life insurance; paid holidays and vacation; a 401(k)-retirement plan; employee discounts; and opportunities for educational and professional development. Additional compensation may vary depending on the position and organizational level. Build your future with us while making an impact every day!
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, pregnancy, sexual orientation, gender identity or expression, or any other reason prohibited by applicable law.