Automotive Internet Sales Appointment Coordinator

About Us:
At Nucar Hyundai of Norwood, located at 1201 Providence Highway, Norwood, MA 02062, we're more than just a car dealership - we're committed to providing an exceptional buying experience and building lasting relationships with our customers. We are looking for a driven and customer-focused Automotive Internet Sales Appointment Coordinator to join our team and help us grow.

About the Position:
The Internet Sales Appointment Coordinator is responsible for managing online leads, setting qualified appointments, and ensuring each customer has a smooth, professional introduction to our sales team. This is a fast-paced, high-energy role that is perfect for someone who enjoys engaging with people and thrives on achieving results.

Key Responsibilities:

• Respond quickly and professionally to internet inquiries, phone calls, texts, and emails.

• Build rapport with customers to create trust and encourage them to visit the dealership.

• Set qualified sales appointments and confirm details with customers.

• Keep accurate records in CRM of all interactions and follow-ups.

• Proactively follow up with customers who have shown interest but not yet scheduled.

• Collaborate with the sales team to ensure a smooth handoff and great customer experience.

• Consistently meet daily and weekly contact and appointment goals.

Qualifications:

• Experience in customer service, call center, or sales coordination preferred.

• Excellent communication skills (phone, email, and text).

• Strong organizational and multitasking abilities.

• Comfortable working with CRM tools and basic computer programs.

• A positive attitude, professional demeanor, and strong work ethic.

What We Offer:

• Competitive hourly pay performance bonuses.

• Health, dental, and vision benefits.

• Paid time off and holidays.

• Training and professional development opportunities.

• A positive team culture in a growing automotive group.

Schedule:
Full-time; evenings and weekends may be required.