What are the responsibilities and job description for the Service Client Care Representative (Toyota) position at Nucar Southern New England?
Nucar Toyota of Norwood is currently looking to add a top-notch Service Client Care Representative to our busy winning team!
Responsible for ensuring that all customers are provided with top-notch customer service, scheduling of service, warranty and maintenance needs required for servicing our customer's vehicle needs.
Your duties will include:
- Greeting and communicating with customers via telephone and chat to schedule repairs and maintenance in their vehicles.
- Provide exceptional customer Service
- Utilize interpersonal skills to uncover needs , create packets, check availability of parts and arrange bookings.
- Work efficiently and stream line work flow in the automotive service scheduling department.
- Accurately collect and capture information.
- Reliable, motivated and driven to deliver quality workmanship and a superior customer experience.
- Continuously looking to learn and use new skills.
- Value a strong team-based workplace.
- Flexible, patient and calm when working in a fast-paced environment.
- Focused on meeting goals and targets. To succeed in this job, the following experiences and skills are required:
- Excellent customer service and time management skills.
- Strong attention to detail.
- Ability to work well under pressure in a fast paced, ever changing high-volume environment.
Education and/or Experience:
- High School Diploma or equivalent required
- Current valid Driver's License
DCD Automotive/Nucar is dedicated to ensuring a positive growth experience for employees. We offer a competitive benefits package that includes:
- Medical, Dental, Vision Coverage
- Company Paid Life Insurance
- Short & Long-Term Disability Insurance
- Paid Vacations, Paid Holidays, & 401K with Company Contribution
