What are the responsibilities and job description for the Product Specialist/Client Relationship Specialist Automotive (Chevrolet Woburn) position at Nucar Southern New England?
Product Specialist/Client Relationship Specialist Automotive
ABOUT US
Nucar Chevrolet of Woburn is part of DCD Automotive Holdings, a group of automotive dealerships in New England. We represent multiple brands, including Honda, Toyota, Nissan, Chevrolet, Hyundai, CDJR, Ford, Volkswagen and KIA. We are able to serve all of Massachusetts, Rhode Island and New Hampshire. Family-owned for more than 80 years, we operate with honor and integrity. We have a customer-focused philosophy and believe in being a supportive and contributing member of the community.
The trust we have established in the community would not be possible without our valued staff. We take care of them! In addition to top pay and excellent benefits, our employees enjoy working in an environment of purpose and belonging.
A DAY IN THE LIFE OF AN AUTOMOTIVE SALES CONSULTANT
As an Automotive Sales Consultant at Nucar, you will actively assist our customers in purchasing or leasing their next new or used vehicle. You are eager and driven but most of all you are ethical and honest. You excel at following a clear process and enjoy ongoing training and learning. You love meeting new people and make personal connections easily. With your friendly and helpful demeanor, you greet customers who enter the dealership showroom. You are a good communicator, and are able to accurately review and explain the features and benefits of each vehicle. You are a good listener and problem solver who asks the right questions and finds solutions to customers' needs. You thrive working in a TEAM environment, and appreciate a supportive Management Team that is invested in your long term success!
- Focuses on customer service and product knowledge
- Emphasis on long-term value and repeat/referral business
- Use of personal branding to engage customers
- Consultative Selling, using active listening to match vehicles to customers needs
- Proactively prospecting via the CRM and service department rather than waiting for the "walk-in" customer
- Utilize the "steps of the sale" selling process
- Customer first attitude, and able to work in a team environment
- Work-Life Balance, we offer a 40-45 hour work week (2 days off)
- Provide access to advanced CRM software (drivecentric), and support for building their personal brand along with the Nucar brand on social media to generate organic leads
- Various leadership development programs and potential opportunities
Competitive Compensation Structure
- Base Pay (no draw) plus Tiered Commission
- Volume and CSI Bonuses
- Opportunity to earn additional income from Chevrolet
- We also offer generous benefits, including medical, dental, vision, a 401(k) with company contribution, paid sick time, paid vacation, company-paid life insurance, and paid training.
QUALIFICATIONS
- High school diploma or equivalent
- Valid driver's license
- Acceptable driving record
- Basic computer skills
- Commitment to learning
- Accurately and clearly communicate with people
- Demonstrate basic Sales proclivity
- Any sales, hospitality, or customer relations experience is helpful, but not required - we will provide the right candidates with a training path!
Salary : $60,000 - $125,000