What are the responsibilities and job description for the Technical Lead Security Engineer - Incident Response & Crisis position at nubank?
About Nubank
Nu is one of the largest digital financial platforms in the world, with more than 127 million customers across Brazil, Mexico, and Colombia. Guided by our mission to fight complexity and empower people, we are redefining financial services in Latin America and this is still just the beginning of the purple future we're building.
Listed on the New York Stock Exchange (NYSE: NU), we combine proprietary technology, data intelligence, and an efficient operating model to deliver financial products that are simple, accessible, and human.
Our impact has been recognized by global rankings such as Time 100 Companies, Fast Company’s Most Innovative Companies, and Forbes World’s Best Bank.
Visit our institutional page https://international.nubank.com.br/careers/
About the Role
The Incident Response & Crisis Lead at Nubank is responsible for leading and orchestrating the company’s global response to critical incidents, investigations, and crises that could impact our people, operations, assets, or reputation.
This role ensures that all incidents — from localized disruptions to large-scale crises — are managed with speed, consistency, and transparency, in alignment with Nubank’s Corporate Security, business continuity, and communications standards.
Acting as the operational and strategic bridge between GSOC, Corporate Security leadership, and internal stakeholders, this professional ensures effective coordination, situational awareness, and decision-making under pressure.
The Lead drives the development and continuous improvement of our incident management framework, investigation protocols, and crisis readiness programs across regions, ensuring resilience, accountability, and a culture of proactive risk management.
Responsibilities
- Lead and coordinate the response to security incidents, investigations, and crises impacting any Nubank site or operation.
- Serve as the central point of contact for incident escalation, crisis activation, and post-incident reviews.
- Oversee and conduct investigations into security, operational, or reputational incidents, ensuring root cause analysis, documentation, and corrective actions.
- Partner with stakeholders to ensure timely information flow, alignment, and documentation.
- Develop and maintain global standards, playbooks, and drills for incident and crisis management.
- Support executive leadership during critical decision-making moments, providing structured situational reports and recommendations.
- Analyze incident trends to identify systemic risks and propose preventive measures.
- Supervise GSOC and regional teams during real-time incidents, ensuring accurate prioritization and adherence to escalation protocols.
- Validate incident reports, ensure clear documentation of actions taken, and follow up on remediation activities.
- Collaborate with the Metrics & Automation team to track performance indicators (e.g., response time, escalation accuracy, and resolution rates).
- Promote a culture of resilience, proactivity, and accountability within the Corporate Security organization.
Required Skills and Expertise
- Bachelor’s degree in Security Management, International Relations, Business Administration, or a related field.
- 7 years of progressive experience in incident response, crisis management, investigations, or Corporate Security operations, preferably in multinational or high-growth environments.
- Proven track record leading cross-functional crisis responses and managing complex, time-sensitive situations with executive visibility.
- Strong analytical, decision-making, and communication skills under pressure, with the ability to influence senior stakeholders and drive alignment across functions.
- Experience developing and implementing global frameworks, playbooks, or training programs for incident and crisis management.
- Fluency in English and Portuguese; Spanish highly desirable.
Role Location
This position is based in Sao Paulo, SP, Brazil
Benefits
- Chance of earning equity at Nubank
- Food/ Meal Card (Vale-Refeição and/or Vale Alimentação)
- Public Transportation Commuting Benefit (Vale-Transporte)
- NuCare – Psychological, Financial and Legal Assistance Program
- Life Insurance
- Medical Plan
- Dental Plan
- NuLanguage – Language Course Program
- Nucleo - Our learning platform of courses
- Extended Parental Leave
- Daycare Allowance
- Parental Consultancy
- Work-from-home Allowance
- Gym Partnerships
- 30 days of paid vacation
- Relocation Assistance Package, if applicable
Work Model for this Role
Hybrid 2-3 times/week: Our hybrid work model brings us to the office at least twice a week, on strategic days designed to maximize team connection and collaboration. For more details, visit https://building.nubank.com/nu-hybrid-work-model/