What are the responsibilities and job description for the Staff Product Operations position at Nubank?
About Nubank
Nubank was founded in 2013 to free people from a bureaucratic, slow and inefficient financial system. Since then, through innovative technology and outstanding customer service, the company has been redefining people's relationships with money across Latin America. With operations in Brazil, Mexico, and Colombia, Nubank is one of the largest digital banking platforms and leading technology companies in the world.
Today, Nubank is a global company, with offices in São Paulo (Brazil), Mexico City (Mexico), Buenos Aires (Argentina), Bogotá (Colombia), Durham (United States), and Berlin (Germany).
For more information, visit https://international.nubank.com.br/careers/
About The Role
We are building a bold, differentiated product for US: from zero to one. We operate like a startup inside Nu: lean, fast-paced, and obsessed with impact. If you’re excited by end-to-end ownership, novel problems, and a team where everyone rolls up their sleeves, this is your moment.
As one of the first members of the Operations team, you will lead the development and implementation of processes and best practices to ensure regulatory compliance, fraud prevention, and investigations, partnering closely with key stakeholders including Engineering, Compliance, Legal, and AML team You will ensure Nubank’s sustainable growth by supporting regulatory demands for AML Ops, KYC, and EDD, all while challenging the status quo.
You’ll Be Responsible For
Your primary objective will be to minimize and eliminate fraudulent activity at onboarding and throughout the product lifecycle, while ensuring full compliance with regulatory reporting. You will also be responsible for driving Nubank’s sustainable growth by supporting the regulatory demands of AML Ops, KYC, and EDD—all while challenging the status quo through innovative process design.
Below is a general list of expected responsibilities; remember that this is one of our earliest hires. Flexibility, autonomy, and the proactivity to define what should be done will be key. We work collaboratively with teams across Nu and can ensure that you will be supported across a wide set of domains.
In addition to expertise in the above, you may fit the role well if you:
During the first half of 2026, our work model is hybrid. For every eight or twelve weeks of remote work, one will be at a Nubank office. Learn more at our blog: https://building.nubank.com/nu-way-of-working-nubanks-new-hybrid-work-model/
Beginning in July, we will transition to an in-person hybrid model. This role must be based in Miami or Wahinstong DC area, and is expected to be in the office at least two days a week.
Diversity and Inclusion at Nu
At Nubank, we want to be sure that we're building a more diverse and inclusive workplace that reflects the customers we serve and seek to empower. That's why we hire based on equality. We consider gender, ethnicity, race, religion, sexual orientation, and other identity markers as enriching elements to our company while ensuring neither of them represent a barrier when recruiting fantastic talent.
Our Benefits
Nubank was founded in 2013 to free people from a bureaucratic, slow and inefficient financial system. Since then, through innovative technology and outstanding customer service, the company has been redefining people's relationships with money across Latin America. With operations in Brazil, Mexico, and Colombia, Nubank is one of the largest digital banking platforms and leading technology companies in the world.
Today, Nubank is a global company, with offices in São Paulo (Brazil), Mexico City (Mexico), Buenos Aires (Argentina), Bogotá (Colombia), Durham (United States), and Berlin (Germany).
For more information, visit https://international.nubank.com.br/careers/
About The Role
We are building a bold, differentiated product for US: from zero to one. We operate like a startup inside Nu: lean, fast-paced, and obsessed with impact. If you’re excited by end-to-end ownership, novel problems, and a team where everyone rolls up their sleeves, this is your moment.
As one of the first members of the Operations team, you will lead the development and implementation of processes and best practices to ensure regulatory compliance, fraud prevention, and investigations, partnering closely with key stakeholders including Engineering, Compliance, Legal, and AML team You will ensure Nubank’s sustainable growth by supporting regulatory demands for AML Ops, KYC, and EDD, all while challenging the status quo.
You’ll Be Responsible For
Your primary objective will be to minimize and eliminate fraudulent activity at onboarding and throughout the product lifecycle, while ensuring full compliance with regulatory reporting. You will also be responsible for driving Nubank’s sustainable growth by supporting the regulatory demands of AML Ops, KYC, and EDD—all while challenging the status quo through innovative process design.
Below is a general list of expected responsibilities; remember that this is one of our earliest hires. Flexibility, autonomy, and the proactivity to define what should be done will be key. We work collaboratively with teams across Nu and can ensure that you will be supported across a wide set of domains.
- Work with US Compliance, Regulatory, and Legal experts to design, diagram, and execute processes for:
- Capturing relevant information at onboarding to prevent fraudulent applicants from becoming customers. This includes identity validation and structuring the data elements we need to capture for KYC.
- Capturing information needed to support AML policies at onboarding.
- Sanctions screening at the time of onboarding
- Design and execute processes and policies for ongoing monitoring of accounts, including:
- Account takeover prevention
- Mule account recognition and prevention
- Chargebacks and transactional fraud
- ACH fraud
- Other fraud and security incidents investigations
- Strengthen the AML Ops team to be aligned with the responsibilities we have as a financial institution.
- Sophisticated reporting to immediately inform money-laundering or terrorism financing activity to the relevant authorities
- Analyze AML Alerts, financial transactions, judicial orders, accounts, and data from the alerts generated by the AML transaction monitoring system, to identify suspicious situations and provide detailed recommendations.
- Vendor Management (e.g., KYC providers)
- A Bachelor's, Master's, or Law degree is required in a discipline such as Business Administration, Accounting, Economics, Engineering, Finance, Information Technology, or a Risk Management-related field.
- Proven professional experience, ideally within AML, Sanctions, Risk Management, or other control functions.
- Prior experience in monitoring/testing or quality control roles in AML, Audit or Risk.
- Prior management experience is preferred
- Prior investigations experience in the digital asset, payments, and/or Fintech space is a plus
- Previous experience collaborating with global teams.
In addition to expertise in the above, you may fit the role well if you:
- Have a high degree of ownership. You’re building something new.
- Strong analytical, problem-solving, and critical thinking abilities, with the capacity to translate complex technical data into actionable business insights.
- Excellent communication and interpersonal skills, enabling effective engagement with stakeholders across various teams and seniority levels.
- Fluency in Portuguese and/or Spanish is a plus.
- Enthusiasm for Artificial Intelligence and coding skills (e.g., SQL, Python, Scala, or similar programming languages) are a plus.
- You are able to place yourself in the shoes of a customer. While risk mitigation for Nubank is the most important thing, we also need to consider what a smooth and customer‑delighting experience will look like.
- Like the idea of working in a startup within Nu – fast-moving, high-trust, creative, and always up for a challenge.
- Are adaptable and can both exist in ambiguity as well as know when to create clarity.
During the first half of 2026, our work model is hybrid. For every eight or twelve weeks of remote work, one will be at a Nubank office. Learn more at our blog: https://building.nubank.com/nu-way-of-working-nubanks-new-hybrid-work-model/
Beginning in July, we will transition to an in-person hybrid model. This role must be based in Miami or Wahinstong DC area, and is expected to be in the office at least two days a week.
Diversity and Inclusion at Nu
At Nubank, we want to be sure that we're building a more diverse and inclusive workplace that reflects the customers we serve and seek to empower. That's why we hire based on equality. We consider gender, ethnicity, race, religion, sexual orientation, and other identity markers as enriching elements to our company while ensuring neither of them represent a barrier when recruiting fantastic talent.
Our Benefits
- Opportunity of earning equity at Nu
- Medical Insurance
- Dental and Vision Insurance
- Life Insurance and AD&D
- Extended maternity and paternity leaves
- Nucleo - Our learning platform of courses
- NuLanguage - Our language learning program
- NuCare - Our mental health and wellness assistance program
- Extended maternity and paternity leaves
- 401K
- Saving Plans - Health Saving Account and Flexible Spending Account
- Work-from-home Allowance
- Relocation Assistance Package, if applicable.