What are the responsibilities and job description for the Windows 10/11 Support Engineer position at NuAxis Innovations?
We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.
Technology is our Passion. People are our Purpose.
We know tech, but we love people. NuAxis is home to thinkers and feelers; engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it’s a state of mind.
We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated Windows 10/11 Support Engineer for a Full-Time remote position.
Job Description
You will support the Endpoint Systems Platform Configuration team by resolving Windows 10/11 issues that impact end-user experience and system performance. Your work will focus on analyzing endpoint data, investigating root causes, and delivering timely solutions.
Key Responsibilities
- Analyze endpoint analytics and Windows event logs to detect system performance issues
- Identify root causes and recommend fixes for OS, software, network, or third-party application problems
- Monitor system performance and suggest improvements
- Collaborate with other IT teams to resolve complex technical issues
- Maintain accurate documentation of investigations and remediations
- Deliver regular updates and detailed reports
Required Skills
- Deep knowledge of Windows 10/11 features, architecture, and troubleshooting
- Skilled in installing and configuring Windows on various platforms
- Strong experience with Windows updates, service packs, and patch management
- Able to resolve OS, software, and hardware issues
- Solid understanding of TCP/IP, DNS, DHCP, and VPN
- Familiar with Active Directory, Group Policy, and domain configuration
- Proficient in PowerShell and command-line tools
- Understanding of WMI
- Basic knowledge of virtualization (Hyper-V, VMware)
- Strong problem-solving and independent work capabilities
- Effective communication and teamwork skills
Desired Skills
- Strong understanding of hardware, BIOS, device drivers, and performance tuning
- Knowledge of OS principles like memory and process management
- Experience with tools such as WinDBG, ProcMon, PerfMon, Sysinternals, Fiddler, Wireshark
- Skilled in performance benchmarking and analysis
- Scripting in Python, PowerShell, or Bash
- Familiarity with cloud platforms (Azure, AWS, GCP)
- Broad troubleshooting skills across software, hardware, and network domains
- Understanding of how applications interact with OS internals
- Knowledge of system hardening and its impact on performance
- Experience with encryption tools like BitLocker or SecureDoc
- Understanding of hardware accessories' effect on system stability
Education and Experience
- Bachelor’s degree in a relevant technical field preferred
- If no degree, minimum 4 additional years of relevant work experience
- 3–7 years of relevant experience in asset tracking, data integration, or related fields
Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!!
Our Profile:
We are an IT company with a unique mission—to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More.
NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!
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