What are the responsibilities and job description for the Senior Technical Lead – Tier 1 position at NuAxis Innovations?
We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.
Technology is our Passion. People are our Purpose.
We know tech, but we love people. NuAxis is home to thinkers and feelers, engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us; it’s a state of mind.
We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated Senior Technical Lead – Tier 1 for a Full-Time position.
Overview:
The Senior Technical Lead for Tier 1 will oversee service desk operations, ensuring seamless user experiences and adherence to SLAs. This role involves mentoring junior staff and maintaining alignment with ITSM workflows.
Key Responsibilities:
Our Profile:
We are an IT company with a unique mission—to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More
NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!
#NAI #DICE
Technology is our Passion. People are our Purpose.
We know tech, but we love people. NuAxis is home to thinkers and feelers, engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us; it’s a state of mind.
We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated Senior Technical Lead – Tier 1 for a Full-Time position.
Overview:
The Senior Technical Lead for Tier 1 will oversee service desk operations, ensuring seamless user experiences and adherence to SLAs. This role involves mentoring junior staff and maintaining alignment with ITSM workflows.
Key Responsibilities:
- Lead daily Tier 1 operations and monitor ticket queues.
- Ensure SLA compliance and drive user satisfaction.
- Mentor and coach help desk technicians.
- Interface with Tier 2 leadership to escalate systemic issues.
- Analyze trends and recommend workflow improvements.
- 5 years in IT support, including 1–2 years in a leadership role.
- Strong grasp of ITIL processes and hands-on experience with BMC Helix or ServiceNow.
- Proven leadership, communication, and team management skills.
Our Profile:
We are an IT company with a unique mission—to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More
NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!
#NAI #DICE
