What are the responsibilities and job description for the Desktop Technician IV position at NuAxis Innovations?
We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.
Technology is our Passion. People are our Purpose.
We know tech, but we love people. NuAxis is home to thinkers and feelers, engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us; it’s a state of mind.
We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated Desktop Technician IV for a Full-Time position.
Job Overview:
The Desktop Technician IV serves as a senior technical resource and team lead, providing advanced Tier II/III desktop support while leading small projects and mentoring junior technicians. This role operates with minimal supervision and directly supports BIA modernization and operational initiatives.
Key Responsibilities
- Provide advanced desktop, hardware, software, and network troubleshooting
- Lead small IT projects including deployments, migrations, and site upgrades
- Develop and maintain project documentation, SOPs, workflows, and reports
- Mentor Desktop Technician III staff and provide technical guidance
- Ensure compliance with DOI/IA security and operational policies
- Support enterprise and specialized software systems (GIS, AutoCAD)
- Maintain hardware/software inventory accuracy
- Coordinate with FSMs, GTMs, and COR-directed initiatives
- Support emergency and after-hours tasks as authorized
Required Qualifications
- Associate degree or equivalent experience
- Minimum 4 years of progressive IT desktop support experience
- Demonstrated ability to lead projects and work independently
- Strong documentation and communication skills
- Experience supporting LANs, servers, and network switches
- Ability to lift and install equipment up to 75 lbs
Preferred Qualifications
- Experience managing or mentoring 5 staff
- ITIL v3 knowledge
Federal IT or DOI environment experience
Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!!
Our Profile:
We are an IT company with a unique mission—to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More
NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!
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