Event Installer / Driver - Miami, FL

Company Description

Nuage Designs is a global leader in luxury linens and distinctive furniture rentals, specializing in creating extraordinary experiences for event planners, designers, and hospitality professionals. With two decades of expertise, the company is known for its exceptional quality, personalized service, and innovation in the luxury event industry.

Role Description

The Event Installer / Driver is a critical, multi-faceted position responsible for delivering the Nuage Designs "white glove" service from warehouse to venue in our Miami, FL Headquarters. This role combines safe, compliant operation of company vehicles with flawless on-site installation and superior client interaction. Driving is not 100% of the time; the core function includes a combination of driving, physical installation duties, and representing Nuage Designs to clients on-site. The successful candidate must possess strong physical endurance, leadership skills, and an unwavering commitment to customer satisfaction.

Duties and Responsibilities:

Driving, Vehicle Operations, and Compliance

• Safely operate and maintain all company vehicles, including light-duty vans and medium-duty box trucks (up to 26ft).
• Maintain accurate records of all deliveries, mileage, and your Record of Duty Status (RODS) to ensure strict compliance with all DOT and company regulations.
• Perform routine pre-trip and post-trip vehicle inspections, including checking maintenance, fuel levels, and cleanliness, reporting any issues immediately.
• Communicate effectively with the Logistics and Warehouse teams regarding delivery and pickup schedules and any potential delays or issues.
• Assist with the safe and secure loading and unloading of event linens, chargers, event furniture, and other materials at both the warehouse and event venues, ensuring products are protected from damage during transit.

On-Site Installation and Client Service

• Act as the primary on-site representative for Nuage Designs, embodying the company's commitment to "white glove" service and professionalism.
• Serve as the on-site team lead, directing the delivery crew to ensure a smooth, efficient, and precise installation and strike (take-down).
• Confirm that all products delivered are correct and that the setup aligns precisely with the provided client specifications or floor plans.
• Maintain open, professional, and positive communication with clients, vendors, and venue staff, handling team dynamics and proactively addressing any on-site questions or issues to guarantee a positive Nuage experience.
• Maintain a professional appearance at all times, wearing a clean, neat Nuage-branded uniform (or client-supplied uniform, when required) from the start to the end of the shift.

Warehouse Support

• Assist with the processing of customer orders, ensuring the accuracy of product count and quality before loading.
• Assist with general warehouse duties when not driving, such as receiving, sorting, picking, and packing orders.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Required Knowledge, Skills, and Abilities

• Being bilingual in English and Spanish is preferred.
• Exceptional customer service skills and the ability to maintain a great attitude and positive interaction with team members and customers daily.
• Strong ability to problem solve and prioritize needs while on jobsites, analyzing information and performing necessary actions to fulfill duties.
• Strong leadership skills, determination, reliability, and the ability to execute consecutive events while handling the associated stresses and challenges.
• Knowledge of vehicle maintenance and safety protocols.
• Familiarity with local traffic laws and route planning.
• Positive attitude and professional demeanor.
• Ability to operate a vehicle for 8 hours or more.
• Ability to lift & carry heavy objects (up to 50 lbs.) and perform physical labor.
• Physically able to reach, stretch, bend and sit for long periods of time during daily routine.

Driver and Physical Requirements

• High school diploma or equivalent.
• A valid driver’s license with a clean driving record.
• 1-2 years of experience as a delivery driver, preferably in logistics or transportation.
• Ability to stand, walk, lift, and bend for extended periods of time, and perform strenuous physical labor associated with loading, unloading, and installation.
• Must maintain reliable transportation and be consistently punctual.